Dynamic professional with a proven track record at E-zmart, Mikes brick fix / Caregivers of Tacoma and then some excelling in customer relations and team leadership. Skilled in business management and problem-solving, I enhanced customer satisfaction and fostered a collaborative work environment. Committed to delivering exceptional service while mentoring staff and optimizing operations for improved efficiency.
Hi, I’m
Brandy DeBord
Sand Springs,OK
Summary
Work History
E-zmart
Asst Manager
11.2011 - 2013
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Mikes Brick Fix
Owner/mason
2013 - 2023 (10 education.years_Label)
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Repaired damaged masonry structures to restore their functionality and appearance without compromising structural integrity or historical value.
Sonic
Carhop
2013 - 2014 (1 education.year_Label)
Job overview
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Enhanced sales by upselling menu items and promoting daily specials.
- Enhanced team efficiency, coordinating with kitchen staff to expedite order preparation.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Balanced orders on trays weighing over Number lbs and delivered them to cars.
Washington Elementary
Lunch Lady/janitor
2007 - 2011 (4 education.years_Label)
Job overview
- Assisted in menu planning to accommodate students with dietary restrictions and allergies.
- Fostered a welcoming atmosphere by engaging with students in a friendly manner during meal service.
- Maintained a clean and sanitary kitchen environment for safe food preparation.
- Responded quickly to any customer concerns or complaints, ensuring prompt resolution and continued satisfaction.
- Streamlined lunch service by efficiently organizing serving stations.
- Coordinated special events catering, providing excellent service for various school functions throughout the year.
- Contributed to successful fundraising efforts by assisting in the organization of bake sales and other food-related events.
- Continually updated knowledge of relevant health codes and regulations, maintaining strict compliance at all times.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
Caregivers Of Tacoma
Caregiver, Special Needs
2002 - 2007 (5 education.years_Label)
Job overview
- Ensured upkeep and organization of living spaces.
- Prepared meals for lunch and dinner.
- Took care of after schools and on weekends while parents worked
- Executed bathing duties with precision.
- Supplied necessary resources to ensure smooth operations.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Skippers Restaurant
2000 - 2002 (2 education.years_Label)
Job overview
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Provided top-notch service while adhering to all health codes and regulations.
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Upheld workspace standards to streamline preparation and delivery processes.
- Ensured safe food handling practices were followed, reducing risk of contamination.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills
Education
Lakes HighLakewood, WA
High School Diploma
2000
University Overview
Skills
Business management
Customer relations
Labor relations
Budget administration
Concrete mixing
Brick block laying
Foundations
Firepits/fireplaces
Rock
Basic housekeeping
Patient companionship
Meal preparation
Personal hygiene assistance
Verbal and written communication skills
First aid and safety
Progress documentation
Emotional support
Dependable and responsible
Daily living assistance
Chronic disease management
Multitasking and organization
Respectful and compassionate
Relationship building
Compassionate care
Problem-solving
Special needs care
Timeline
Asst Manager
E-zmart
11.2011 - 2013
Owner/mason
Mikes Brick Fix
2013 - 2023 (10 education.years_Label)
Carhop
Sonic
2013 - 2014 (1 education.year_Label)
Lunch Lady/janitor
Washington Elementary
2007 - 2011 (4 education.years_Label)
Caregiver, Special Needs
Caregivers Of Tacoma
2002 - 2007 (5 education.years_Label)
Skippers Restaurant
2000 - 2002 (2 education.years_Label)
Lakes High
High School Diploma