Brandy Edwards

Exam Management

• Facilitated all activities related to Internal Audits, Second Line of Defense (SLOD) assessments and tests, and Third Party Risk Management (TPRM) related External Regulatory exams.
• Managed examination deliverables and provide credible challenge for accuracy and consistency to include providing escalation notice to senior management and appropriate control partners.
• Partnered with internal stakeholders to create stronger control environments to ensure compliance and risk mitigation.
• Built and maintained relationships with internal stakeholders to provide ongoing support.

Third Party Program and Testing

• ·Lead the strategy and execution for the Bank Third Party Risk Management Audit and Exam Team.
• · Created and delivered consistent and quality responses to external regulatory, internal audit and targeted assessments.
• · Ensured risks associated with business activities were effectively managed and mitigated.
• · Gathered and analyzed business feedback to inform process improvements.

• Executed all program deliverables throughout the Third Party Risk Management lifecycle process.
• Managed ongoing monitoring and oversight of Low, Moderate, and Critical risk rated Third Party agreements while maintaining a 97% efficiency rating.
• Ensured all regulatory and compliance expectations were met.
• Built and maintained relationships with stakeholders while providing high level of expertise.

• Served as a Consumer Lending subject matter expert handling the resolution of Executive and regulatory complaints received by the OCC, CFPB, and BBB.
• Monitored complaint trends and identified process improvements.
• Utilized effective communication skills to deescalate member complaints.
• Mentored and coached peers.

• Proven subject matter expert in Consumer Lending to include knowledge of all laws, rules, and regulations.
• Served as a Business Performance Excellence (BPE) advisor to assist with improving business processes and effectiveness.
• Provided exceptional customer service.