Brandy Ellis
Visalia,Ca
Summary
Dynamic professional with a proven track record in customer service and management, eager to contribute to a forward-thinking organization that values growth and development. Possesses exceptional communication skills and a friendly, approachable demeanor, fostering positive interactions with clients and colleagues. Adept at navigating complex challenges and driving team success through strategic leadership and collaboration. Committed to continuous improvement and delivering outstanding results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Door Dash/ Uber / Grubhub
Visalia, Ca
04.2019 - 01.2025
- Verified accuracy and condition of orders during pickup process.
- Facilitated timely and secure delivery of orders to enhance customer satisfaction.
- Cultivated and sustained strong merchant and customer relationships to enhance service quality.
- Communicated effectively with customers to ensure satisfaction.
- Managed multiple delivery requests while adhering to time constraints.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
Cashier - Seasonal
Target
Visalia, Ca
09.2019 - 12.2019
- Cashier duties including fast and accurate operation of cash register or POS system
- Ensure an excellent shopping experience for all store guests. By maintaining a friendly and knowledgeable can do attitude.
- Provide excellent customer service by providing each guest with a positive experience, engaging in friendly interactions and addressing any questions or needs they may have to ensure future visits.
Crew Member
The Ranch Hand Bbq
Exeter, Ca
01.2018 - 07.2019
- Provide quality customer service, ensured orders were correct and served in a timely manner
- Maintaining a safe and sanitary work environment
- Operated cash register efficiently, handling transactions accurately and promptly.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Deli Crew Member/Cashier
Picnic Sandwich Shop
Visalia, Ca
06.2017 - 01.2018
- Delivered exceptional customer service by verifying order accuracy and ensuring timely delivery.
- Managed cash register operations, ensuring accurate processing of cash and credit/debit card payments.
- Upheld high standards of cleanliness and sanitation in work area and dining room to enhance customer experience.
- Prepared and assembled sandwiches using fresh ingredients to meet customer specifications.
- Assisted customers with menu selections, providing knowledgeable recommendations based on preferences.
- Trained new staff on operational procedures and best practices for food preparation and customer service.
Manager
Dinuba BBQ~ The 3 Animals
Dinuba, Ca
09.2015 - 07.2017
- Regularly updated and verified inventory and purchasing records to facilitate effective supply chain management.
- Managed shift scheduling for a team of 6 to ensure optimal coverage and operational efficiency.
- Cultivated and sustained professional relationships with vendors and clients.
- Conducted regular inspections and enforced hygiene practices to uphold a clean and safe work environment.
- Executed daily deposit processes to ensure accurate financial management.
- Oversaw daily operations to maintain seamless workflow and deliver exceptional service standards.
- Established inventory management systems to enhance stock control and minimize waste.
- Formulated comprehensive safety protocols aimed at maintaining adherence to health regulations and standards.
- Coordinated menu planning and food preparation processes to align with customer preferences.
Education
High School Diploma -
Mt. Whitney High School
Visalia, CA06-2000
Skills
- Positive attitude
- Customer service
- Time management
- Dependable and reliable
- Teamwork and collaboration
- Attention to detail
- Order picking and processing
- Multitasking and organization
- Cash handling
- Customer engagement
- Professionalism and courtesy
- Active listening
- Data entry
Timeline
Cashier - Seasonal
Target
09.2019 - 12.2019
Delivery Driver
Door Dash/ Uber / Grubhub
04.2019 - 01.2025
Crew Member
The Ranch Hand Bbq
01.2018 - 07.2019
Deli Crew Member/Cashier
Picnic Sandwich Shop
06.2017 - 01.2018
Manager
Dinuba BBQ~ The 3 Animals
09.2015 - 07.2017
High School Diploma -
Mt. Whitney High School