BRANDY N. FIELDS
Helotes
Summary
Versatile professional skilled in managing complex data with a strong emphasis on detail and analytical capabilities. Proficient in data entry and customer service, utilizing Microsoft Office for efficient task management. Experienced in effective communication and maintaining high accuracy in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Mission Road Ministries
San Antonio
06.2026 - Current
- Provided direct support to individuals with disabilities in daily activities.
- Collaborated with healthcare professionals to ensure client well-being.
- Maintained accurate documentation of client progress and incidents.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
COSMETOLOGIST/Hairstylist
BLESSED HANDS
Helotes
05.2005 - Current
- Maintain safety standards & cleanliness while shampooing, cutting, and styling as desired.
- Perform excellent interpersonal communication and customer service with creativity to take a trending concept and apply it to their clients' personal appearance.
- Responsible for bringing in new clients & maintaining customer satisfaction.
- Provided personalized hair and skincare consultations to clients.
- Maintained cleanliness and organization of workstations and salon equipment.
- Performed a variety of hair services, including cutting, coloring, and styling.
AML/KYC ESCALATION OFFICER
CITIBANK
San Antonio
11.2015 - 06.2026
- Entered alphanumeric bank account data from source documents into computer systems.
- Compared account numbers and check amounts against source documents to verify accuracy.
- Addressed inbound inquiries and concerns professionally and promptly.
- Conducted comprehensive customer due diligence and identity verification processes.
- Analyzed customer information to identify potential risks and suspicious activities.
- Documented findings and recommendations for additional investigation as needed.
- Reviewed client documentation to ensure compliance with regulations.
- Collaborated with teams to resolve AML/KYC issues efficiently.
Education
COSMETOLOGY -
GCF ONLINE COURSES
San Antonio, TX08-2015
VOCATIONAL NURSING DIPLOMA -
MILAN INSTITUTE
San Antonio, TX08-2013
MEDICAL ASSISTANT CERTIFICATION -
KAPLAN COLLEGE
San Antonio, TX01-2011
HIGH SCHOOL DIPLOMA -
SAM HOUSTON HIGH
San Antonio, TX01-1999
Skills
- Medication management
- Client management
- Attention to detail
- Multitasking abilities
- Data entry
- Microsoft Office Suite
- Technical proficiency
- Due diligence practices
- Customer due diligence
- AML regulations compliance
- Financial crime investigation
- Screening compliance
- Team collaboration
- Communication skills
- Alphanumeric proficiency
Timeline
Direct Support Professional
Mission Road Ministries
06.2026 - Current
AML/KYC ESCALATION OFFICER
CITIBANK
11.2015 - 06.2026
COSMETOLOGIST/Hairstylist
BLESSED HANDS
05.2005 - Current
COSMETOLOGY -
GCF ONLINE COURSES
VOCATIONAL NURSING DIPLOMA -
MILAN INSTITUTE
MEDICAL ASSISTANT CERTIFICATION -
KAPLAN COLLEGE
HIGH SCHOOL DIPLOMA -
SAM HOUSTON HIGH