
plays a critical role in the Collections Division’s primary assigned goals: the enforcement of state statutes, rules, and the collection of outstanding business tax delinquencies/liabilities. This position will have responsibilities involving the collection of unpaid tax liabilities and outstanding delinquencies for businesses. This may include serving as primary point of contact for businesses in assigned sections of the state, conducting examinations and inspections of various tax records, and serving orders to taxpayers whose licenses or permits are canceled.
DUTIES AND RESPONSIBILITIES
The functions performed by employees in this job family will vary by level, but may include the following:
Conduct routine enforcement survey reviews of business establishments for verification of tax compliance
Serve legal documents such as, revocation of business licenses, injunctions, and other legal documents to businesses who are not compliant with state tax laws
Conduct on-site verifications of business establishments to determine if it is still operating after license or permit cancellation; refers violations to the Legal Division for further action
Educate taxpayers on the provisions of various tax laws, basis of liability, and assists taxpayers with filing state sales tax and remittance of payment through OkTAP
Provide reliable and dependable support during team enforcement sweeps
Serve as primary point of contact for businesses in assigned sections of the state
Examine, investigate, and review records, reports, and management practices to ensure legal compliance with state rules and statutes
Appropriately address internal and external customer issues while respecting business needs
Assist with other activities performed by other OTC sections and related tax types within the agency
Manage and prioritize assigned caseload and provides services to taxpayers with little supervision
Identify the most appropriate method to complete tasks and meet deadlines
Evaluate relevant data and aspects of situations and make appropriate decisions
Review applicable laws, regulations, and procedures to provide taxpayers detailed action plans
Provide instruction on the completion and filing of various business tax forms
Conduct a variety of field visits for business tax compliance identified by OTC Divisions, other state agencies, and the general public
May be required to serve as the agency’s witness for court proceedings as it pertains to the validity and collection of outstanding liabilities and delinquencies
Assist in projects as assigned.
Supervised criminal defendants that were sentenced under the probation of the District Attorney's office. Assisted defendants with navigating through various programs within the office. Receipt large quantity of credit card and money order payments from defendants. Answer phone calls from defendants, victims and attorney's for the division. Maintain filings and retrieval of case files through various systems. Organize documents and file with the court on behalf of the District Attorney's Office.
Strong interpersonal skills; Active listening; Verbal & written communication
Using a computer, applicable software, and data entry ability
Strong analytical, problem solving, time management and negotiation skills;
Detail-oriented with research and investigative experience
Proficient with PC office software, Microsoft Office, desk top tools, and data entry
Basic accounting methods and principles; business tax laws
Office practices and procedures, including record maintenance
Business mathematics, spelling, punctuation, and grammar
Investigation techniques and methods for conducting research
Computer technology principles, terminology, and automated systems
Modern office methods and procedures, including computer technology related to accounting systems
Use computers in reviewing, analyzing, and calculating tax liabilities
Exercise independent judgment and provide prompt service
Establish and maintain effective working relationships with others
Communicate effectively, both orally and in-writing; utilize de-escalation techniques with difficult or irate taxpayers
Maintain a professional demeanor in all situations
Effectively multi-task, set priorities and manage time to meet deadlines
Inspect records to determine compliance; Determine tax liability
Interpret and apply policies, procedures, rules and regulations
Maintain a professional, positive manner when talking with taxpayers in-person, over the phone, or by email
Construct various types of reports for field planning