Brandy Garrison
Blanchard,OK
Summary
Experienced healthcare professional with over 9 years in insurance verification and accurate patient information management. Skilled in medical terminology, ICD-10 coding, and HIPAA compliance, collaborating effectively with laboratory, clinic, registration, and diagnostic imaging teams to uphold accuracy and confidentiality.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Lab Assistant/Clerk
Norman Regional Health System Lab Outreach
2025.05 - Current
- Manage daily laboratory clerical and support functions at Blanchard Primary Care's laboratory.
- Register patients, verify demographic and insurance information, making updates when necessary.
- Collect and process laboratory copays while maintaining accurate patient account information.
- Pull and manage laboratory orders and enter/order laboratory testing as required.
- Process patient specimens according to established laboratory procedures.
- Maintain laboratory workspace, equipment, supplies and inventory
- Work closely with clinic staff to coordinate patient and lab needs.
- Provide professional, compassionate customer service to patients and staff.
- Apply knowledge of medical terminology to accurately communicate and process lab information.
- Maintain patient confidentiality and follow HIPPA requirements and organizational policies.
Lab Clerk
Norman Regional Health System ACC Outpatient Lab Services
2024.01 - 2025.05
- Registered patients, verified and updated demographics and insurance information to ensure accurate patient records.
- Received home health and patient drop-offs, verified proper labeling and delivered specimens to central processing.
- Pulled laboratory orders from electronic system and ordered laboratory testing and X-Ray as appropriate.
- Answered incoming calls, fielded patient and department inquiries and directed calls to appropriate personnel.
- Communicated with Diagnostic Imaging, main registration, inpatient departments and other healthcare staff to resolve questions and coordinate services.
- Responded to inpatient draw inquiries, communicated with central processing and directed staff with lab related questions.
- Pulled and provided instructions and collection kits for various specimen types.
- Assisted phlebotomists with clerical and operational needs.
- Maintained HIPPA compliance and protected confidential patient information.
- Provided courteous and professional customer service to patients, families and healthcare staff.
Medical Insurance Biller
All Practice Management
2017.04 - 2025.12
- Processed medical insurance claims through clearinghouse and submitted to insurance carriers, ensuring timely reimbursement and compliance with regulations.
- Researched and worked insurance claim denials to facilitate accurate and timely reimbursement.
- Maintained and updated patient demographics and insurance information.
- Posted insurance and patient payments accurately to patient accounts.
- Applied knowledge of ICD-10 codes and terminology to support accurate, confidential patient records while following applicable privacy requirements.
- Communicated professionally with patients and insurance-related contacts regarding billing and account information.
Education
High School Diploma -
El Reno High School
El Reno, OkNo Degree -
Redlands Community College
El Reno, OkSkills
- Laboratory Operations and Support
- Patient registration
- Specimen processing and handling
- Specimen collection
- Healthcare documentation
- Medical Terminology
- HIPPA Compliance
- Supply management
- Patient communication
- Multi-phone lines
- Cross-departmental communication
- Customer service
Certification
Basic Life Support
(BLS) certification
Timeline
Lab Assistant/Clerk
Norman Regional Health System Lab Outreach
2025.05 - Current
Lab Clerk
Norman Regional Health System ACC Outpatient Lab Services
2024.01 - 2025.05
Medical Insurance Biller
All Practice Management
2017.04 - 2025.12
High School Diploma -
El Reno High School
No Degree -
Redlands Community College