Carmen Aguilar
Statesville,NC
Summary
Dedicated and bilingual professional with a strong background in customer service, medical terminology, and laboratory operations. Currently, I am completing an externship for Medical Laboratory Office Assistant certification. Eager to contribute to a fast-paced healthcare team with accuracy, efficiency, and compassion.
Overview
2
2
years of professional experience
Work History
Medical Laboratory/Medical Office Assistant
Storehouse for Jesus
Mocksville, NC
11.2024 - Current
- Label, sort, and prepare specimens for lab testing
- Ensure proper handling, storage, and transportation of specimens
- Track and log specimen status and test results
- Assist medical technologists or phlebotomists as needed
- Sanitize workstations and maintain a sterile lab environment
- Manage test result filing and follow-up communication
Life Safety Call Center Representative
Security Central
Statesville, NC
09.2023 - Current
- Provide high-volume phone support for emergency and life safety calls
- Maintain calm, professional demeanor in urgent situations
- Accurately document sensitive information in proprietary systems
- Deliver exceptional customer service to diverse populations
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
Medical Laboratory/Office Assistant -
Cengage
Online06-2025
Medical Terminology Certificate -
Catawba County Community College
Hickory02.2024
Diploma -
Newton Conover High School
Newton06.2018
Skills
- Medical terminology
- Bilingual (Spanish)
- Laboratory operations support
- Fast learner and adaptable
- Strong organizational and communication skills
- HIPAA compliance and patient confidentiality
- Specimen collection
- Healthcare compliance
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Medical Laboratory/Medical Office Assistant
Storehouse for Jesus
11.2024 - Current
Life Safety Call Center Representative
Security Central
09.2023 - Current
Medical Laboratory/Office Assistant -
Cengage
Medical Terminology Certificate -
Catawba County Community College
Diploma -
Newton Conover High School
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