BRANDY GRAY
New York,NY
Summary
Reliable coordinator and customer service professional supporting complex service needs through accurate referral tracking and timely issue resolution. Strong communication, organization, and teamwork for patient care member support and independent client service. Consistent focus on accurate, respectful follow-through.
Overview
15
15
years of professional experience
Work History
Retail Sales Associate
TJ Maxx
New York, NY
10.2019 - Current
- Assist customers with product questions, merchandise selection, and current promotions.
- Process purchases, returns, and exchanges accurately while working to resolve customer concerns.
- Maintained organized merchandise displays and ensured sales floor remained clean and well-stocked for optimal customer experience.
- Support sales-floor activities, including merchandising, folding, and replenishing merchandise.
- Processed cash transactions accurately at register, counted change, and organized register to streamline checkout process.
- Monitored store security to identify potential theft or safety issues and reported concerns to management.
Manager
Harlem Wood Lounge
New York, NY
07.2022 - 11.2022
- Hired, trained, and supervised employees, optimizing staff schedules to enhance operational efficiency.
- Managed opening and closing procedures, cash drawers, and bank deposits.
- Built a positive team environment and encouraged strong communication among employees.
- Promoted and hosted events, coordinating with independent partners to drive sales growth.
- Developed business through successful marketing events, prospect calls, and strategic networking referrals.
- Handled site investigations, communicated concerns to appropriate personnel, and resolved customer issues.
Adult Daycare Coordinator / Case Manager
Lenox Medical Services
New York, NY
06.2022 - Current
- Coordinated patient care and connected individuals with appropriate services based on physician recommendations, insurance requirements, and available resources.
- Collaborate with care team members to develop and implement individualized care plans.
- Support patients and families throughout the care-planning process by explaining instructions and responding to questions and concerns.
- Communicate with physicians, social workers, physical therapists, hospital staff, and patients to support coordinated care.
- Reviewed and prioritized patient needs, addressed insurance-related barriers, and managed referral queues.
- Maintained patient charts and updated records in RPM database, documenting interactions, medications, and care-related information.
Owner & Residential Cleaning Professional |
Berry Klean -Self-employeed
New York, New York
03.2019 - Current
- Founded and operated independent residential cleaning business, providing reliable, high-quality cleaning services for private homeowners.
- Operated independent residential cleaning business and delivered dependable, high-quality service for private homeowners.
- Maintained clean, organized, sanitary, and livable home environments that supported comfort, safety, and peace of mind.
- Took pride in improving living spaces into clean, comfortable homes where individuals and families could relax.
- Improved living spaces into clean, comfortable homes where individuals and families could feel relaxed and at ease.
- Designed welcoming spaces that fostered client comfort, respect, and confidence during home visits.
- Established welcoming home settings where clients felt comfortable, respected, and confident during service.
- Established client trust through consistent professionalism, reliability, and attention to detail.
- Developed strong client relationships through trustworthiness, professionalism, reliability, and close attention to detail.
- Secured client recommendations and referrals by delivering consistent service and demonstrating dedication to client satisfaction.
- Earned client recommendations and referrals through consistent service, dedication, and genuine commitment to helping others.
- Strong client trust came from professionalism, reliability, and consistent attention to detail.
- Positive recommendations and referrals reflected steady service, dedication, and commitment to helping others.
- Applied independence, time management, and organization to meet individual client needs.
- Comfortable, respectful home visits gave clients confidence while service was completed.
- Clean, comfortable living spaces gave individuals and families greater ease and peace of mind.
- Dependable residential cleaning service supported clean, organized, sanitary, and livable home environments.
Member Services Coordinator
Food Bank for New York City
New York, NY
10.2011 - 07.2016
- Responded to member requests with personalized recommendations, enhancing customer service experience.
- Investigated and resolved customer complaints and inquiries in a timely, professional manner.
- Handled a high volume of phone inquiries, assisting more than 300 customers daily.
- Built strong relationships with customers and coworkers to support loyalty and service quality.
- Managed routing of incoming calls, facilitating efficient communication with personnel and departments. to the appropriate personnel and departments.
- Managed routing of incoming calls, facilitating efficient communication with personnel and departments.
- Supported more than 900 pantries and soup kitchens across the five boroughs.
Education
High School Diploma -
Murray Hill Borough Academies
New York, NY01-1998
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and prioritization
- Attention to detail
- Communication
- Problem-solving
- Employee training
- Scheduling and coordination
- Cash handling and reconciliation
- Work ethic
- Residential Cleaning & Sanitation
- Maintaining Safe and Livable Environments
- Attention to Detail
- Customer Service & Client Relations
- Trustworthiness & Professionalism
- Time Management & Organization
- Independent Work & Problem Solving
- Reliability and Dependability
Timeline
Manager
Harlem Wood Lounge
07.2022 - 11.2022
Adult Daycare Coordinator / Case Manager
Lenox Medical Services
06.2022 - Current
Retail Sales Associate
TJ Maxx
10.2019 - Current
Owner & Residential Cleaning Professional |
Berry Klean -Self-employeed
03.2019 - Current
Member Services Coordinator
Food Bank for New York City
10.2011 - 07.2016
High School Diploma -
Murray Hill Borough Academies