Brandy Green
Tallahassee,FL
Summary
Dedicated phlebotomist known for attention to detail and effective communication. Experienced in optimizing workflow and enhancing patient experiences through strong relationships and adherence to safety protocols.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Phlebotomist
HCA Healthcare Hospital
Tallahassee, FL
03.2026 - Current
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Organized daily work based on collection priority.
Phlebotomist
LabCorp
Tallahassee, FL
05.2023 - 05.2026
- Collected blood samples following established protocols to ensure patient safety and comfort.
- Assisted in training new phlebotomists on procedures and best practices for sample collection.
- Maintained accurate documentation of patient information and specimen tracking for quality assurance.
- Collaborated with healthcare professionals to coordinate testing schedules and optimize workflow efficiency.
Mental Health Technician
Apalachee Center
Tallassee, FL
07.2022 - 05.2023
- Monitored patient behaviors and reported significant changes to clinical staff.
- Assisted in developing individualized treatment plans based on patient needs.
- Conducted therapeutic group sessions to promote coping skills and social interaction.
- Documented patient progress and maintained accurate records in electronic health systems.
- Implemented safety protocols to ensure a secure environment for patients and staff.
- Trained new technicians on best practices and emergency response procedures.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Call Center Representative
Florida Department Of Health
Tallahassee, FL
12.2021 - 06.2022
- Managed high-volume inbound calls, addressing inquiries and resolving issues efficiently.
- Developed comprehensive knowledge of health programs and services to provide accurate information.
- Maintained detailed records of customer interactions in CRM system to ensure continuity of service.
- Trained new team members on call protocols and best practices for effective communication.
- Analyzed feedback data to identify trends and recommend improvements in service delivery.
- Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
- Led initiatives to improve response times and reduce call wait durations through process optimization.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Medical Assistant
CarePoint Big Bend Care
Tallahassee, FL
06.2021 - 12.2021
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and accuracy.
- Managed patient records using electronic health record (EHR) systems, maintaining confidentiality and compliance.
- Scheduled appointments and coordinated patient follow-ups to enhance care continuity and efficiency.
- Educated patients on treatment plans and medication instructions, improving understanding and adherence.
- Implemented infection control procedures that improved safety standards within the clinical setting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
MTC Corrections
Greensboro, FL
01.2020 - 09.2020
- Collaborated with medical staff to streamline workflow processes, enhancing operational efficiency in clinic settings.
- Monitored vital signs and documented changes in patient conditions, supporting timely interventions by healthcare providers.
- Trained new staff on clinic protocols and EHR usage, fostering a knowledgeable team environment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
Education
Associate of Science -
Keiser University
Tallahassee, FL04-2019
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Butterfly needle technique
- Sample and specimen collection
- Patient confidentiality
- Venipuncture expertise
- Blood collection techniques
- HIPAA
- Patient support
- Capillary puncture
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Recording data
- Patient preparation
- Syringe method
- Quality control guidelines
- Sample storage
- Geriatric phlebotomy
- Adaptable approach
- Medical records management
- Health education
- Medical office administration
- Medical records maintenance
- Staff management
- Medical records review
- Medical testing
- Personal protective equipment usage
- Health and safety
- Medical terminology
- Technical troubleshooting
- Emergency response training
- Patient assessment
- EMR recordkeeping
- Medical records handling
- On-site testing
- Proper labeling
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- Organizational skills
- Excellent communication
- Finger stick method
- Problem-solving
- Multitasking
- Data confidentiality
- Goal minded
- Active listening
- Workload management
- Written communication
- Relationship building
- Analytical thinking
- Appointment scheduling
Certification
- Medical Assistant License - 2883147
- PT - Phlebotomy Technician
- Basic Life Support
- First Aid
Languages
English
Full Professional
Timeline
Phlebotomist
HCA Healthcare Hospital
03.2026 - Current
Phlebotomist
LabCorp
05.2023 - 05.2026
Mental Health Technician
Apalachee Center
07.2022 - 05.2023
Call Center Representative
Florida Department Of Health
12.2021 - 06.2022
Medical Assistant
CarePoint Big Bend Care
06.2021 - 12.2021
Medical Assistant
MTC Corrections
01.2020 - 09.2020
Associate of Science -
Keiser University