Brandy GREENE
Trappe,MD
Summary
Detail-oriented customer service associate enhancing service and sales culture in retail environment. Demonstrated skills in backroom organization, restocking shelves and planogram management. Self-motivated, organized and professional in customer-oriented environments.
Upbeat, customer-focused Sales Associate with 8 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
8
8
years of professional experience
Work History
Apparel Associate
Walmart
Easton, MD
02.2022 - 03.2024
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Performed daily inventory checks to ensure accurate product counts.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Managed multiple tasks simultaneously while working within tight deadlines.
- Assisted other associates in completing tasks during peak hours of operation.
- Updated pricing to reflect permanent changes and temporary sales drops.
Contact Lens Manager
Americas Best Contacts And Eyeclasses
Newnan, GA
02.2018 - 02.2022
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Organized special events such as conferences or training sessions for employees.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Front End Trainer
Lime Mexican fresh grill
Pembroke Pines, FL
01.2016 - 12.2017
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Facilitated group discussions between participants to promote active engagement in learning activities.
- Documented all training activities including attendance records, feedback forms, surveys.
- Adapted teaching methods according to the needs of individual learners or groups.
- Recommended changes or improvements in existing training processes as needed.
- Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
- Trained newly hired top talent to fill key positions and maximize productivity.
Education
High School Diploma -
South Paulding High School
Douglasville, GA05-2011
Skills
- Oral Communication
- Inventory Management
- Inventory Replenishment
- Relationship Building
- Time Management
- Patient Evaluations
- Records Maintenance
- Appointment Setting
- Retail Sales
- Frames Adjustment
- Frame Fitting
- Patient Care
- Diagnostic Imaging
- Sales Training
- Good Judgment
- Employee Development
- Shift Scheduling
- Staff Leadership
- Cash Management
- Payment Collection
- Strategic Thinker
- Detailed Reporting
- Employee Counseling
- Detailed Instruction
- Manager Consultation
Timeline
Apparel Associate
Walmart
02.2022 - 03.2024
Contact Lens Manager
Americas Best Contacts And Eyeclasses
02.2018 - 02.2022
Front End Trainer
Lime Mexican fresh grill
01.2016 - 12.2017
High School Diploma -
South Paulding High School