Brandy Hayes
Toledo,Ohio
Summary
Proven STNA with a track record of enhancing patient independence and dignity at Heritage of Waterville. Excelled in HIPAA compliance and end-of-life care, significantly improving patient quality of life. Demonstrated exceptional communication and organizational skills, streamlining patient documentation for efficient care coordination. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
4
4
years of professional experience
1
1
Certification
Work History
STNA
Heritage of Waterville
12.2023 - Current
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
Pain Management MA
Pain Management Comprehensive Center
06.2022 - 05.2023
- Assisted patients in developing coping strategies to manage their pain more effectively, leading to improved overall functioning and quality of life.
- Developed strong rapport with patients and families, becoming a trusted resource for information and support during difficult times.
- Streamlined documentation of patient progress, ensuring accurate records and facilitating communication among medical professionals.
- Established a supportive environment that promoted healing while addressing the emotional aspects associated with living with chronic or acute pain conditions.
Medical Assistant
Greater Toledo Urgent Care
05.2020 - 06.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Prepared lab specimens for diagnostic evaluation.
Education
Nursing
Stautzenberger College
Maumee, OH09.2024
Medical Assisting
Professional Skills Institute
Maumee, OH01.2020
Skills
- End of life care
- HIPAA Compliance
- Dressing assistance
- Bathing Assistance
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
STNA
Heritage of Waterville
12.2023 - Current
Pain Management MA
Pain Management Comprehensive Center
06.2022 - 05.2023
Medical Assistant
Greater Toledo Urgent Care
05.2020 - 06.2022
Nursing
Stautzenberger College
Medical Assisting
Professional Skills Institute
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