Brandy Hendrix
Dunnellon,FL
Summary
Experienced Veterinary Manager who understands the importance of a teams’ mission and vision statements to unite the performance goals for the betterment of care of the patient and the education presented to the client. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager of Operations, Products & Services
Inspire Veterinary Partners
Virginia Beach, VA
10.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Interviewed employees and implemented mentoring program to promote positive feedback and engagement.
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Developed and executed strategic plans for increased productivity, profitability, and overall business growth.
- Manage daily operations of 14 veterinary clinics.
Practice Manager
Stone Ridge Animal Hospital
Ocala, Fl
06.2021 - 10.2022
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with Veterinarians to optimize appointment schedules and maximize daily patient flow.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Oversaw hiring process for new employees, selecting candidates who aligned with our practice's mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Negotiated contracts with vendors, securing favorable terms for our practice while maintaining quality service levels.
- Supervised team of 14 office personnel
Practice Manager
Country Critters Veterinary Clinic
Gainesville, FL
01.2018 - 05.2021
- Ordered all pharmacy supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed policies and procedures for effective practice management.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Ordered all office supplies and kept check on inventory levels.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted practice''s unique offerings.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Managed daily operations of four veterinary clinics while serving as Practice Manager in two locations.
Principle
The Sonder Academy
Ocala, FL
11.2017 - 10.2018
- Enhanced school performance by implementing data-driven strategies and collaborating with teachers on instructional practices.
- Established a positive learning environment by fostering strong relationships with students, parents, and staff members.
- Increased parent involvement by organizing events, workshops, and regular communication channels to keep families informed and engaged.
- Streamlined administrative processes for improved efficiency in areas such as budgeting, scheduling, and staff evaluations.
- Evaluated curriculum effectiveness through regular assessments, modifying materials as necessary to meet student needs.
- Boosted community partnerships by actively engaging local businesses and organizations in support of school programs.
- Implemented innovative technology solutions to enhance teaching methods and improve overall student achievement.
- Developed a comprehensive strategic plan that guided the school''s direction while adhering to state standards and requirements.
- Mentored new teachers through observation feedback sessions, contributing to their growth as educators within the school system.
- Oversaw special projects or programs aimed at improving academic outcomes for all students across various grade levels.
- Evaluated teacher performance using objective measures and constructive feedback, fostering continuous improvement in instructional practices.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Mentored newly hired educators and provided encouragement and feedback.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
Education
Certficate - Practice Manager Certification
VHMA CVMP Test Preparation Course
Alachua, FL11.2022
Master of Arts - Special Education
Grand Canyon University
Phoenix, AZ05.2016
Bachelor of Arts - Business Management
Oklahoma State University
Stillwater, OK12.2004
Skills
- Communication
- Business Leadership
- Time Management
- Team Building
- KPI Tracking
- Teamwork and Collaboration
- Proficient in Microsoft Office Products
- Analytical Skills
- Effective Leader
- Self Starter
- Managing Multiple Locations
- P&L Management
Affiliations
- Veterinary Hospitals Managers Association (VHMA)
- Florida Veterinary Medical Association (FVMA)
References
References available upon request.
Timeline
Manager of Operations, Products & Services
Inspire Veterinary Partners
10.2022 - Current
Practice Manager
Stone Ridge Animal Hospital
06.2021 - 10.2022
Practice Manager
Country Critters Veterinary Clinic
01.2018 - 05.2021
Principle
The Sonder Academy
11.2017 - 10.2018
Certficate - Practice Manager Certification
VHMA CVMP Test Preparation Course
Master of Arts - Special Education
Grand Canyon University
Bachelor of Arts - Business Management
Oklahoma State University