Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Brandy Hodge

Whittier,CA

Summary

Hardworking Customer Service/ Merchandise Manager experienced in both fields and ready for challenging assignments. Working in the world of theaters, movie houses, and interactive exhibitions, I now have over 15 years of experience with great customer service and hospitality. I am extremely driven person use to juggling 2-3 part time jobs at once. After relocating to Whittier, I am now looking to find a full time position, which will allow the opportunity for growth, as well as utilize my excellent customer service and leadership skills in a brand new area.

Overview

16
16
years of professional experience

Work History

Merchandise Manager/Tour Manager

Araca Merchandise
Los Angeles, CA
01.2023 - 02.2024
  • Manage day to day operations of the retail store for The Bob Marley Experience & Pre-Broadway National Tour for The Wiz
  • Created seasonal and promotional displays to maximize sales and profits.
  • Collaborated with other departments such as marketing or advertising teams to create promotional materials that would help drive sales.
  • Tracked financial data regarding income generated from individual tours or trips.
  • Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.

Ticketing and Customer Experience Manager

Round Room Live
Los Angeles, CA
05.2022 - 09.2022
  • Oversee day to day operations in the box office for the Tupac Shakur Exhibition

Assistant Manager

Creative Goods Merchandise LLC
Los Angeles, CA
08.2021 - 03.2022
  • Assistant manager of two locations for merchandise during sold out shows for Hamilton

Box Office Associate

The Ford Theater Los Angeles County
Los Angeles, CA
06.2019 - 09.2019
  • Greet customers at the box office window

FOH staff

The Wallis Annenberg Center for Performing Arts
Beverly Hills, CA
09.2015 - 09.2019
  • Greet patrons attending the performance with Max capacity 500

Merchandise Associate

Creative Goods/Disney Theatrical Group/Araca
Hollywood, CA
09.2017 - 01.2019
  • First National Tours of Hamil tour & Aladdin
  • Wicked Nov 18-Jan 19

Call Center Associate, Group Coordinator

Walt Disney Company
Burbank, CA
09.2013 - 03.2018
  • Answer telephones and give information to callers, take messages, process ticket orders or transfer calls to appropriate individuals

Usher/VIP server FOH Staff

Neederlander-The Pantages Theatre
Hollywood, CA
07.2011 - 08.2015
  • Sell and collect admission tickets and passes from patrons at theater

Usher/ Usher Shift Lead/Attraction Host

The El Capitan Theatre-The Walt Disney Company
Los Angeles, CA
11.2007 - 07.2013
  • Greet patrons attending the movie theatre with max capacity 1,000

Education

The American Musical and Dramatic Academy
01.2007

High School Diploma -

Dickinson High School
01.2006

Skills

  • Customer Service
  • Excel
  • Customer Service Skills
  • Cash Handling
  • Word
  • Inventory Control
  • Retail Display Setup
  • Stock Replenishment
  • Inventory Management
  • Documentation and Reporting
  • MS Office
  • Problem-Solving Aptitude
  • Deposit Preparation
  • POS System Knowledge
  • Daily Reporting
  • Customer Relations
  • Retail Merchandising
  • Customer Service Excellence

Assessments

  • Working with MS Word Documents, Proficient, 12/01/20
  • Customer Focus & Orientation, Proficient, 12/01/20
  • Work style: Reliability, Highly Proficient, 03/01/22

Timeline

Merchandise Manager/Tour Manager

Araca Merchandise
01.2023 - 02.2024

Ticketing and Customer Experience Manager

Round Room Live
05.2022 - 09.2022

Assistant Manager

Creative Goods Merchandise LLC
08.2021 - 03.2022

Box Office Associate

The Ford Theater Los Angeles County
06.2019 - 09.2019

Merchandise Associate

Creative Goods/Disney Theatrical Group/Araca
09.2017 - 01.2019

FOH staff

The Wallis Annenberg Center for Performing Arts
09.2015 - 09.2019

Call Center Associate, Group Coordinator

Walt Disney Company
09.2013 - 03.2018

Usher/VIP server FOH Staff

Neederlander-The Pantages Theatre
07.2011 - 08.2015

Usher/ Usher Shift Lead/Attraction Host

The El Capitan Theatre-The Walt Disney Company
11.2007 - 07.2013

The American Musical and Dramatic Academy

High School Diploma -

Dickinson High School

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Brandy Hodge