Brandy Holland
Walkerton,IN
Summary
Dynamic and detail-oriented professional with experience at Beacon Health System Memorial Hospital, excelling in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through compassionate care and effective communication. Skilled in HIPAA compliance and adept at multitasking, ensuring efficient operations and optimal patient outcomes.
Overview
24
24
years of professional experience
Work History
Non Certified Medical Assistant
Beacon Health System Memorial Hospital
South Bend, IN
03.2023 - Current
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported clinical staff by preparing examination rooms and sterilizing instruments efficiently.
- Conducted routine patient assessments, recording vital signs and medical histories accurately.
- Coordinated patient appointments and follow-ups to streamline scheduling processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Front Desk Receptionist
Beacon Health System Memorial Hospital
South Bend, IN
08.2022 - 02.2023
- Managed front desk operations, ensuring seamless guest check-in and checkout experience.
- Implemented customer service protocols to improve guest satisfaction ratings consistently.
- Trained and mentored new front desk staff on best practices and system usage.
- Oversaw daily administrative tasks, maintaining organized records and efficient filing systems.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Ran insurance and accepted patient payments.
- Managed patient scheduling and appointment coordination efficiently.
- Maintained accurate patient records using electronic health record systems.
- Ensured compliance with HIPAA regulations in all patient interactions.
- Assisted in insurance verification and processing for patient billing accuracy.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Accounts Payable Clerk
Holland Plumbing and Heating
Walkerton, IN
02.2011 - 01.2019
- Processed vendor invoices accurately and efficiently to ensure timely payments.
- Managed payment schedules, ensuring adherence to company policies and deadlines.
- Reconciled supplier statements with internal records to maintain accuracy.
- Assisted in maintaining organized financial documentation for audit readiness.
- Communicated with vendors regarding invoicing discrepancies and payment inquiries.
- Conducted regular audits of accounts payable transactions to identify and resolve issues proactively.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
Lead Barista
Starbucks
Mishawaka, IN
03.2004 - 10.2007
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Oversaw daily operations, ensuring adherence to quality and safety protocols.
- Developed and implemented strategies to enhance customer engagement and satisfaction.
- Managed inventory levels, including ordering supplies and minimizing waste.
- Collaborated with management to improve workflow efficiency within the team.
- Resolved customer complaints effectively, fostering a positive store atmosphere.
- Conducted regular staff training sessions on product knowledge and operational procedures.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cash Office Associate
Meijer
Mishawaka, IN
05.2003 - 03.2007
- Processed cash transactions accurately and efficiently.
- Managed daily cash deposits and ensured compliance with financial policies.
- Assisted in reconciling cash drawers and maintaining accurate records.
- Collaborated with team members to enhance operational efficiency and accuracy.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
Service Desk Associate
Meijer
05.2003 - 03.2007
- Provided technical support to resolve customer inquiries and issues efficiently.
- Assisted in troubleshooting hardware and software problems for end-users.
- Maintained accurate records of service requests and resolutions in ticketing system.
- Collaborated with team members to improve service desk processes and response times.
- Monitored and escalated unresolved issues to ensure timely resolution for clients.
- Managed customer exchanges and returns.
Front End Supervisor
Meijer
Mishawaka, IN
05.2003 - 03.2007
- Oversaw daily front-end operations, ensuring efficient customer service and smooth transactions.
Cashier Trainer
Meijer
Mishawaka, IN
05.2003 - 03.2005
- Trained new cashiers on register operations and customer service techniques.
- Developed training materials to enhance cashier onboarding process.
- Monitored cash handling procedures to ensure compliance with company policies.
- Provided ongoing support to cashiers, addressing questions and resolving issues promptly.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
Cashier
Meijer
Mishawaka, IN
05.2002 - 03.2005
- Processed customer transactions efficiently and accurately at point of sale.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers in locating products, providing excellent service and support.
- Managed cash drawer, ensuring accurate balance at beginning and end of shifts.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Resolved customer inquiries and concerns promptly to maintain positive shopping environment.
- Educated customers on promotions and loyalty programs to increase engagement.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT10.2024
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Clinical documentation
- Electronic health records
- Problem-solving
- Attention to detail
- Multitasking and organization
- HIPAA protocols
Timeline
Non Certified Medical Assistant
Beacon Health System Memorial Hospital
03.2023 - Current
Front Desk Receptionist
Beacon Health System Memorial Hospital
08.2022 - 02.2023
Accounts Payable Clerk
Holland Plumbing and Heating
02.2011 - 01.2019
Lead Barista
Starbucks
03.2004 - 10.2007
Cash Office Associate
Meijer
05.2003 - 03.2007
Service Desk Associate
Meijer
05.2003 - 03.2007
Front End Supervisor
Meijer
05.2003 - 03.2007
Cashier Trainer
Meijer
05.2003 - 03.2005
Cashier
Meijer
05.2002 - 03.2005
Bachelor of Science - Health Information Management
Western Governors University