Contessa Richards
Lakeland,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
12
12
years of professional experience
Work History
Certified Clinical Medical Assistant Ob/National Certified Medical Assistant Ob/GYN Medical Assistant
Watson Clinic, LLC
Lakeland, FL
10.2017 - 12.2022
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Scheduled surgeries for multiple surgeons and booked operating rooms.
- Provided educational documents and pamphlets to patients.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Taught patients about medications, procedures and care plan instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Certified Medical Assistant
Gessler Clinic
Winter Haven, FL
03.2013 - 10.2017
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures and care plan instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Certified Medical Assistant
Clark & Daughtrey Medical
Lakeland, FL
07.2010 - 03.2013
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Called and faxed pharmacies to submit prescriptions and refills.
Education
Certified Medical Assistant
Fortis College - Tampa
Tampa, FL05.2010
Skills
- Patient Relations
- Blood and Tissue Collection
- Clinical and Operational Judgement
- Social Perceptiveness
- Vital Sign Monitoring
- Multi-Line Telephone System Operation
- Examination Preparation
- Diagnostic Testing
- Problem Anticipation and Resolution
- Administrative Duties
- Wound Care
- Endometrial Biopsy
- Updating Medical Records
- Cleaning and Organizing
- Specimen Collection
- Administering Immunizations
- Sharps Disposal
- Proper Sterilization Techniques
- Medical Histories and Vital Statistics
- Punch Biopsies
- Treatment Room Preparation
- Pharmacy Relations
- Coordinating Drug Refills
- Proper Waste Disposal
- Advanced Anatomy Knowledge
- Patient Health Information Access
- Height and Weight Measurement
- OSHA Regulations
- Pulse Oximetry
- Medical Assistance
- Monitoring Patient Progress
- Documentation Procedures Expertise
- Explaining Instructions
- Professional Bedside Manner
- Taking Vital Signs
- Simple Dressings
- HIPAA Compliance
- Medical Procedures Understanding
- Local Anesthetics
- EMR Systems
- Lab Specimens and Collections
- Performing Urinalysis
- Hazardous Waste and Disposal
- Electronic Charting
- Patient Preparation and Assistance
Timeline
Certified Clinical Medical Assistant Ob/National Certified Medical Assistant Ob/GYN Medical Assistant
Watson Clinic, LLC
10.2017 - 12.2022
Certified Medical Assistant
Gessler Clinic
03.2013 - 10.2017
Certified Medical Assistant
Clark & Daughtrey Medical
07.2010 - 03.2013
Certified Medical Assistant
Fortis College - Tampa
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