Ashley Brown
Community Health Centers, Inc.
ORLANDO
1
Certification
9
years of professional experience
Detail-oriented Certified Medical Assistant experienced in patient education and HIPAA compliance. Enhanced patient care through effective documentation and streamlined administrative processes, while supporting healthcare teams with efficient scheduling and communication.
Work History
Certified Medical Assistant-OB/GYN
1 Year 11 Months- Rooms patients and obtains medical history, vital signs, and chief complaints documented using electronic health record.
- Assisted physicians with patient exams, prenatal visits, and minor office procedures.
- Administer medications and immunizations following provider orders.
- Manage patient scheduling and follow-up appointments.
- Educate patients regarding medications, procedures, preventive care, and follow-up instructions.
Executive Administrative Assistant
2 Years- Delivered administrative and clerical support to Center Director and clinical leadership team, ensuring seamless operations in a fast-paced healthcare environment.
- Manage executive calendars, coordinate meetings, schedule appointments, and prepare meeting agendas, minutes, and supporting documentation.
- Organize meeting logistics, including room reservations, setup, refreshments, and post-meeting breakdown.
- Prepare, distribute, and maintain correspondence, reports, memos, presentations, and other confidential documents.
- Process office and medical supply orders through the electronic requisition system while monitoring inventory levels.
- Prepare expense reports, reconcile American Express charges, and assist with travel-related documentation.
Customer Service RepresentativeAccredo
3 Months- Delivered exceptional customer service by assisting patients, caregivers, and healthcare providers through high-volume inbound and outbound calls.
- Managed an average of 30–50 customer interactions daily while consistently meeting quality assurance, productivity, and customer satisfaction metrics.
- Coordinated with pharmacists, nurses, insurance specialists, and internal departments to resolve complex patient concerns, ensuring timely medication delivery.
- Responded to inquiries regarding prescription orders, medication scheduling, shipment status, insurance benefits, billing, and account information.
- Coordinated with pharmacists, nurses, insurance specialists, and internal departments to resolve complex patient concerns and ensure timely medication delivery.
- Managed 30–50 customer interactions daily, achieving consistent quality assurance, productivity, and customer satisfaction metrics.
- Resolved customer issues with professionalism and empathy, effectively contributing to a positive patient experience.
Administrative Assistant
5 Years 2 Months- ·Acted as the primary contact for prospective students, providing a welcoming and informative environment to facilitate inquiries about the UCF Connect Transfer Center.
- Answered phone calls and assisted walk-in visitors with inquiries, logged student documents for accurate record-keeping.
- Motivated students to schedule appointments with academic success coaches, coordinating initial meetings to enhance their academic journey.
- Utilized standardized contact strategies to document and track student interactions through designated software platforms.
- Provided students with relevant information and resources to prepare for meetings with success coaches, enhancing their readiness and overall experience.
- Ensured professional discretion and confidentiality in handling student records and sensitive information, adhering to institutional policies and best practices.
- Delivered administrative and clerical support to the UCF Connect Center, including scheduling meetings and appointments for staff and faculty, and managing correspondence.
Education
High School Diploma
Medical Assistant
Associate of Science
Skills
Medical terminology
HIPAA compliance
Specimen processing
Patient scheduling
Patient flow management
Documentation and reporting
Patient education
Billing management
Calendar management
CPR
BLS
Customer service
Certification
- CCMA - Certified Clinical Medical Assistant
- CPR- Certified
- BLS -Certified
Timeline
Certified Medical Assistant-OB/GYN
Community Health Centers, Inc.
01.2024 - 12.2025Read More
Executive Administrative Assistant
Community Health Centers, Inc.
01.2022 - 01.2024Read More
Customer Service RepresentativeAccredo
Cigna
10.2021 - 01.2022Read More
Administrative Assistant
University of Central Florida
08.2016 - 10.2021Read More
West Lauderdale High School
High School Diploma
Read More
St. Petersburg College
Medical Assistant
Read More
Valencia College
Associate of Science
Read More