Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brandy Horten

Jacksonville,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Bartender

PCC Proprietors LLC.
Jacksonville, FL
08.2022 - 06.2023
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Performed opening and closing duties including restocking supplies.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Collected and organized daily till totals and tips.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Effectively multitasked within fast-paced environment.
  • Greeted guests with friendliness and professionalism.

Electronic Data Interchange Technician

ista North America
Jacksonville, FL
10.2005 - 05.2009
  • Assisted in the implementation of new EDI systems and software applications.
  • Configured and tested data transmission links between trading partners.
  • Analyzed incoming and outgoing electronic data for accuracy, completeness, and compliance with standards.
  • Developed automated processes to streamline daily operations.
  • Performed troubleshooting activities on EDI systems when necessary.
  • Provided technical support to internal staff regarding EDI system operations.
  • Monitored EDI transactions for errors or irregularities.
  • Created detailed reports to document all changes and modifications made to EDI systems.
  • Identified areas of improvement within existing EDI systems and proposed solutions accordingly.
  • Conducted research into new technologies that could improve existing EDI systems or processes.
  • Coordinated communications between internal departments as well as external vendors and clients regarding EDI matters.
  • Assessed customer needs by analyzing their current business process flows and recommending appropriate solutions based on those needs.
  • Prepared test plans, scenarios, scripts, mockups and other documentation needed for development purposes.
  • Developed training materials for users of the system including manuals, tutorials, reference guides.
  • Participated in user acceptance testing sessions to ensure that products were functioning according to specifications before release.
  • Implemented security protocols such as encryption techniques in order to protect sensitive data transmitted via the network.
  • Monitored records and files transmissions to customers to ensure smooth and error-free deliveries.
  • Developed and strengthened business partner and customer relationships.
  • Minimized issues by helping train customer service team members in methods for supporting EDI activities.
  • Assisted staff and users with computer malfunctions and program problems.
  • Prepared and presented technical proposals for clients.
  • Coordinated and linked computer systems within organization to increase compatibility to share information.

Education

Some College (No Degree) - General Studies

Pensacola Jr. College (P.J.C)
Pensacola, FL

Skills

  • Outstanding Customer Service
  • Customer Service
  • Handling Difficult Customers
  • Cleaning And Sanitation

References

References available upon request.

Timeline

Bartender

PCC Proprietors LLC.
08.2022 - 06.2023

Electronic Data Interchange Technician

ista North America
10.2005 - 05.2009

Some College (No Degree) - General Studies

Pensacola Jr. College (P.J.C)

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Brandy Horten