Brandy Jackson
Forney,TX
Summary
Results-driven professional with expertise in problem-solving and effective time management. Proficient in leveraging interpersonal skills to enhance team collaboration and drive organizational success. Committed to continuous learning and applying strong communication abilities to tackle challenges in dynamic environments.
Overview
11
11
years of professional experience
Work History
Underwriter
State Farm
Richardson, TX
10.2022 - Current
- Assisted in evaluating insurance applications for accuracy and completeness.
- Collaborated with team members to streamline underwriting processes and improve efficiency.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Ensured compliance with regulatory requirements through diligent monitoring of industry changes and updating internal policies accordingly.
Operations Specialist
Chase Bank
Dallas, TX
04.2018 - 09.2022
- Enhanced efficiency by streamlining operational processes and reducing turnaround times.
- Optimized service delivery through cross-functional team workflow improvements.
- Improved onboarding experience by developing comprehensive training materials for new hires.
- Drove strategic decision-making by analyzing performance metrics to identify trends.
- Fostered collaboration through regular team meetings and sharing best practices.
Content Moderator
Genpact
Richardson, TX
05.2015 - 03.2018
- Enhanced content compliance by reviewing user submissions against community guidelines.
- Streamlined moderation processes for accurate and appropriate user content evaluation.
- Resolved escalated content issues through cross-functional team collaboration.
- Improved onboarding efficiency with training materials developed for new moderators.
- Mitigated potential legal risks by enforcing user content compliance with regulations.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Documentation review
- Analyzing data
- Problem-solving
- Written communication
- Microsoft office
- Customer relations
- Adaptability
Timeline
Underwriter
State Farm
10.2022 - Current
Operations Specialist
Chase Bank
04.2018 - 09.2022
Content Moderator
Genpact
05.2015 - 03.2018
Bachelor of Science - Human Resources Management
Southern New Hampshire University