Brandy Jaquez
Odessa,TX
Summary
Customer service professional experienced in identifying and selling products based on customer needs, skilled in using computers and handheld devices. Energetic professional and multitasker, adaptable team player with flexible schedule. Reliable team member accustomed to taking on challenging tasks, able to de-escalate conflicts and resolve problems. Dedicated to business success.
Overview
21
21
years of professional experience
Work History
Accounts Payable Clerk
New Tex Energy
Odessa, TX
01.2024 - 04.2024
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
Uber Delivery Driver
Uber
Odessa, TX
09.2021 - 01.2024
- Received daily delivery instructions and route assignments from dispatch.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Night Shift Lead
Walgreen's
Odessa, TX
05.2023 - 08.2023
- Managed customer service issues during night shifts.
- Assisted cashiers with resolving customer complaints and inquiries.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Processed refunds and exchanges according to company policy.
- Assisted customers with locating items within the store when requested.
- Scanned, priced and bagged customer groceries quickly to keep lines moving.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
Cashier
Lowes Pharmacy
Odessa, Tx
01.2008 - 03.2010
- Collected payment for customer purchases
- Adhered to all cash handling policies and procedures
- Ordered, stocked, and rotated [Type] departments
- Operated POS cash register, handling an average of [Number] transactions on average daily
- Processed cash register transactions by inputting product costs and giving back change
- Assisted customers with locating items, answering questions and providing direction and service.
Cashier
711
Odessa, Tx
01.2003 - 03.2006
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers
- Ensured all customers received friendly, quick, and efficient service
- Collected payment for customer purchases
- Greeted all customers and provided prompt and friendly service
- Maintained merchandise displays, including endcaps, floor displays, and aisles
- Assisted customers with locating items, answering questions and providing direction and service
- Adhered to all cash handling policies and procedures
- Answered questions regarding [Type] products
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Operated POS cash register, handling an average of [Number] transactions on average daily
- Ordered, stocked, and rotated [Type] departments
- Solved complaints by customers and issued credits for returned merchandise
- Bagged and packaged customer orders and purchases
- Processed cash register transactions by inputting product costs and giving back change
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
Education
GED -
Permian High School
Skills
- Merchandise restocking
- POS system operations
- Customer service excellence
- Cash handling
- Cashier training
- Cash register operation
- Restock products
- Data Entry
- Invoice Management
- Quick Books
Timeline
Accounts Payable Clerk
New Tex Energy
01.2024 - 04.2024
Night Shift Lead
Walgreen's
05.2023 - 08.2023
Uber Delivery Driver
Uber
09.2021 - 01.2024
Cashier
Lowes Pharmacy
01.2008 - 03.2010
Cashier
711
01.2003 - 03.2006
GED -
Permian High School
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