Brandy Gaylord
Arcadia,Florida
Summary
I am passionate about everything I do. Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs. Ability to multi-task with strong planning and problem solving. Readily adapts to change, works independently and exceeds expectations. Ability to juggle multiple priorities and meet tight deadlines without compromising quality. Currently seeking a career where my skills and attention to detail will be maximized. Highly motivated to grow an organization's productivity and reputation while delivering promising work. 5 years of combined experience in performing financial audits, bookkeeping, accounting, developing and managing budgets.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Paradise Golf Course
8135 Sunnybreeze Rd, Arcadia Fl 34269
03 2025 - 01 2026
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed team schedule with eye for coverage needs and individual strengths.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Resolved problems promptly to elevate customer approval.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Business Manager II
FDVA Douglas T. Jacobson State Veterans Nursing Home
04 2023 - 10 2025
- Analyzing financial information, auditing tax returns, investment accounts, bank accounts, and other relevant financial information to determine new patient liabilities and annually thereafter.
- Enter deposits in FLAIRS.
- Billing of Veterans’ Affairs, Medicare, Medicaid.
- Maintaining business licenses.
- Developing annual budgets for all Department Heads.
- Monthly and Quarterly budget analysis reports.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
- Streamlined business processes by implementing new project management tools and techniques.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Human Service Counselor III
FDVA Douglas T. Jacobson State Veterans Nursing Home
09.2022 - 04.2023
- Assisted with preparing daily bank deposits.
- Daily reconciliation of physical cash and checkbook.
- Monthly fund reconciliation, quarterly interest and statements.
- Perform financial audits on an annual basis for current residents.
- Data collection, verification, and analysis for Medicaid eligibility.
City Carrier Assistant
United States Postal Service
01.2018 - 09.2022
- Delivered mail to customers
- Delivered packages
Contract Specialist (Los Abrigados / Sedona Summit)
Diamond Resorts International
Sedona, AZ
01.2016 - 05.2015
- Run clients credit, loan and account history, along with processes payments.
- Provides support within the Site Contracts as necessary to complete paperwork for contracts generated.
- Communicates with the sites and other corporate departments via e-mail, fax and telephone.
- Scans documents for archiving and electronic delivery.
- Review contracts created by fellow processors for quality assurance and accuracy.
- Follows up with the site for corrections and records errors.
- Achieves and maintains department standards monthly.
- Process transmittals for broker documents and fed-ex transmittals.
- Ensures that the Purchase Proposals are accurate.
- Ensures that the sales agents, Quality Assurance Officers, and clients get the appropriate documents.
- Gather all necessary documents for the client look-ups daily.
- Keep accurate track of the New Owner Tablet.
- Ensures that reports are accurate example: Volume Report, Wheel, Master Tracking log.
Tour Receptionist / Gifter (Los Abrigados)
Diamond Resorts International
Sedona, AZ
08.2015 - 01.2016
- Welcome and checks-in the guests coming to a sales presentation.
- The Receptionist coordinates the sales line (Wheel).
- Properly assigns clients to sales agents and updates tour information.
- I updated and kept track of all tour results.
- Responsible for daily data entry of tours and updating & maintaining all tour reports in MS Excel, Clarity, Atlas, Word.
- Responsible for daily, weekly and monthly reports and distribution of the reports.
- Greet tour guests at the conclusion of their sales presentation.
- Provides gifts promised by the marketing source.
- Verifies the gifts are accurate and times of activities are scheduled correctly.
- Updates and keeps track of all tour results and gifts provided.
- Keeps track of all inventory of gifts.
Receptionist
Foot and Ankle Center of Charlotte County
Punta Gorda, Florida
06.2012 - 07.2013
- Receive payment by cash, check, credit cards, and phone payments.
- Issue patients receipts, refunds, credits, or change.
- Assist patients by providing information and resolving their complaints.
- Answered patient’s questions, and provide information on procedures or policies.
- Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints.
- Made patients appointments, Assisted patients with rooms, and special instructions.
- Checked patients in and out of the office.
- Assisted doctors with faxing, office documents, and other duties needed.
- Answered multi-line phones checked emails and voice mails regularly.
- Ensured that all patients were satisfied and taking care of in a professional manner.
Education
Associate of Arts - Business Administration, Healthcare Administration
American InterContinental University
Hoffman Estates, IL04.2010
Skills
- Ability to establish effective work relationships
- Ability to determine work priorities
- Excellent time management
- Excellent organizational skills
- Excellent communication skills
- Self-motivated
- Work independently
- Office Management
- Records Management
- Database Administration
- Event Coordinating
- Group Coordinating
- Windows
- Atlas
- Spreadsheets/Reports
- Event Management
- Organization
- Matrix
- MS Office
- Clarity
- Front-Desk Reception
- Executive Support
- Travel Coordination
- Active Listening
- Critical Thinking
- People First
Office Skills
- Office Management
- Records Management
- Database Administration
- Event Coordinating
- Group Coordinating
- Windows
- Atlas
- Spreadsheets/Reports
- Event Management
- Organization
- Matrix
- MS Office
- Clarity
- Front-Desk Reception
- Executive Support
- Travel Coordination
- Active Listening
- Critical Thinking
- People First
Timeline
Human Service Counselor III
FDVA Douglas T. Jacobson State Veterans Nursing Home
09.2022 - 04.2023
City Carrier Assistant
United States Postal Service
01.2018 - 09.2022
Contract Specialist (Los Abrigados / Sedona Summit)
Diamond Resorts International
01.2016 - 05.2015
Tour Receptionist / Gifter (Los Abrigados)
Diamond Resorts International
08.2015 - 01.2016
Receptionist
Foot and Ankle Center of Charlotte County
06.2012 - 07.2013
Assistant General Manager
Paradise Golf Course
03 2025 - 01 2026
Business Manager II
FDVA Douglas T. Jacobson State Veterans Nursing Home
04 2023 - 10 2025
Associate of Arts - Business Administration, Healthcare Administration
American InterContinental University