Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
AssistantManager

Brandy Jewell

Charleston,WI

Summary

Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.

Overview

7
7
years of professional experience

Work History

Property Manager

Retreat at Palm Pointe
06.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated professional networks by engaging in professional, industry and government organizations.

Assistant Manager

Peachtree Place Apartments
06.2021 - Current
  • Collected monthly assessments, rental fees, deposits and payments
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
  • Explained policies and procedures to tenants and enforced rules
  • Handled resident complaints and expedited maintenance requests
  • Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
  • Conducted apartment tours for potential tenants and answered questions about property
  • Kept records of correspondence with residents and tenants
  • Checked rental eligibility by following company's verification process
  • Updated tenant and unit information to keep current in housing database
  • Oversaw daily operations, maintenance, and administration of various properties
  • Checked common areas regularly to keep neat, clean, and free of debris
  • Escalated critical issues to property manager to promote immediate resolution
  • Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
  • Coordinated general maintenance and repairs to keep facilities operational and attractive
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends
  • Solicited and analyzed bids for repairs, renovation and general maintenance
  • Reviewed completed applications and assessed household information against file history and program regulations
  • Developed and managed highly skilled on-site staff through recruitment, training and motivation

Real Estate Agent

One Realty Group Crest
07.2022 - 10.2022
  • Managed real estate transactions from initiation to closing
  • Showed residential properties and explained features, value and benefits of available homes
  • Oversaw and negotiated offers for real estate purchases on clients' behalf
  • Promoted property sales through advertisements, open houses and participation in multiple listing services
  • Served as local real estate expert, advising customers on market dynamics and home prices
  • Coordinated appointments with prospective buyers to showcase houses and plots
  • Advertised properties to public via networking, brochures, ads and multiple listing services to maximize exposure
  • Networked with industry contacts to expand knowledge of real estate markets and best practices
  • Maintained current and accurate CRM database of prospective customers

Associate

Pure Power Solutions
02.2018 - 06.2021
  • Built and maintained relationships with peers and upper management to drive team success
  • Supported management team to facilitate task completion and meet performance goals
  • Gathered data to incorporate into reports and presentations
  • Reviewed files, recordings, and other documents to obtain information to respond to requests
  • Documented daily production data and submitted accurate time logs to keep management up to date
  • Manipulated controls to set, activate and adjust mechanisms on machinery
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel
  • Helped achieve team goals by rotating production lines and daily duties to meet demand
  • Used daily system logs to document production information, discussing issues with management
  • Met or exceeded target for on-time customer shipments

Education

Real Estate -

David Loyd School of Real-Estate
Columbia, SC
05.2021

Paralegal -

Davenport University
Grand Rapids, MI

Skills

  • Comprehensive Product Knowledge
  • Operations Management
  • Work Planning and Prioritization
  • Sales Monitoring
  • Employee Coaching and Motivation
  • Goal Setting
  • Administration and Reporting
  • Teamwork and Collaboration
  • Verbal and Written Communication
  • Complex Problem Solving
  • Team Leadership
  • Staff Training
  • Onboarding and Orientation
  • Problem Resolution
  • Documentation and Reporting
  • Customer Relations
  • Time Management
  • Closing and Contract Negotiations
  • Customer Rapport
  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Contract negotiation
  • Preparing property agreements
  • Adaptable
  • Compliance monitoring
  • Property accountability
  • Valid South Carolina driver's license
  • Database management
  • Software utilization
  • Business development
  • New construction
  • Fair housing compliance
  • Debt control
  • Eviction notices
  • Skilled multi-tasker
  • Clear communication
  • Data entry
  • Critical thinking
  • Client relations
  • Decision-making
  • Microsoft office
  • Property showing
  • Administrative leadership
  • Creative and adaptable
  • Operations management
  • Monthly fee and payment collection
  • Office staffing
  • Complaints investigation
  • Social media engagement
  • Property marketing
  • Staff coordination
  • Employee motivation and guidance
  • Budget preparation
  • Financial reporting
  • Capital projects management

Accomplishments

I am the best property manager for this position because of my exceptional ability to stabilize and transform properties into high-performing, thriving communities. When I took over, The Retreat at Palm Pointe the property faced challenges, with occupancy rates at just 60% and inconsistent tenant retention. Through strategic leadership, I stabilized the property by implementing effective marketing campaigns, improving tenant relations, and addressing operational inefficiencies. As a result, occupancy rates surged to an impressive 98%, creating a stable, fully-leased property that residents are proud to call home. In addition to achieving full occupancy, I drove substantial rent growth, increasing the average rent from $888.00 to $1,250.00. This remarkable increase is a testament to my ability to align rental rates with market demand while enhancing the property’s overall value. My approach to stabilization didn’t stop at filling units; I focused on creating long-term sustainability by fostering tenant satisfaction, ensuring timely maintenance, and maintaining open communication with residents. My ability to stabilize the property extended beyond numbers—I cultivated a sense of community, reduced turnover, and positioned the property for long-term success. My expertise in property stabilization, occupancy growth, and rent optimization sets me apart as an extraordinary property manager who delivers results and creates lasting value.

Timeline

Property Manager

Retreat at Palm Pointe
06.2023 - Current

Real Estate Agent

One Realty Group Crest
07.2022 - 10.2022

Assistant Manager

Peachtree Place Apartments
06.2021 - Current

Associate

Pure Power Solutions
02.2018 - 06.2021

Paralegal -

Davenport University

Real Estate -

David Loyd School of Real-Estate
Brandy Jewell