Brandy Johnson
VA
Summary
Dynamic professional with extensive experience in patient transport at Samra Transportation, excelling in compliance with safety standards and delivering exceptional customer service. Proven ability to solve problems effectively while maintaining HIPAA compliance and precise record keeping. Recognized for enhancing patient satisfaction through timely and secure transport solutions.
Overview
14
14
years of professional experience
Work History
Non-Emergency Medical Transporter
Samra Transportation LLC
Richmond, VA
02.2022 - 06.2025
- Executed transportation services utilizing various vehicles, such as wheelchair vans, ambulances, and shuttle buses.
- Exhibited exceptional customer service skills while engaging with patients and families.
- Safely and securely loaded and unloaded stretchers and wheelchairs onto a van or other lifting and transport devices.
- Complied with all safety policies related to transporting patients.
- Observed strict confidentiality guidelines with respect to patient information.
- Maintained precise records of mileage traveled and fuel consumption for each assigned vehicle.
- Exhibited exceptional problem-solving capabilities when encountering unforeseen challenges during transport activities.
- Lifted patients to move off beds, examination tables or stretchers.
- Checked wheelchair and stretcher functionality prior to patient pick up.
- Maintained schedules by delivering patients safely and on time to appointments.
Mutual Funds Specialist
Wells Fargo
Richmond, VA
01.2015 - 02.2022
- Cultivated relationships with existing customers while also generating new business leads.
- Ensured that all customer documentation was accurate and up-to-date according to regulations.
- Processed customer orders accurately and efficiently while adhering to established policies and procedures.
- Maintained up-to-date knowledge of the mutual fund industry by attending conferences, reading trade publications.
- Provided technical support for online trading platforms used by customers for managing their portfolios.
Branch Manager
Richmond Federal Credit Union
Richmond, VA
06.2011 - 01.2015
- Facilitated guidance and support for team members in problem resolution and customer service challenges.
- Developed strategies to increase customer satisfaction and loyalty.
- Executed regular performance evaluations for all employees within branch.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Adhered to company policies and government regulations to prevent and identify rule violations and safeguard organization from fines and lawsuits.
- Facilitated ongoing performance assessments for subordinates employing verbal, written, and periodic review frameworks.
Education
Bachelor of Science - Nursing
Medical College of Virginia
Virginia05-1996
Stretcher And Wheelchair Certified
Richmond, VASkills
- Patient transport
- Vehicle operation
- Compliance with safety standards
- Record keeping
- Problem solving
- Customer service
- Stretcher handling
- Wheelchair assistance
- HIPAA compliance
- Heavy lifting
Timeline
Non-Emergency Medical Transporter
Samra Transportation LLC
02.2022 - 06.2025
Mutual Funds Specialist
Wells Fargo
01.2015 - 02.2022
Branch Manager
Richmond Federal Credit Union
06.2011 - 01.2015
Bachelor of Science - Nursing
Medical College of Virginia
Stretcher And Wheelchair Certified
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