Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Brandy Kelly

Youngstown,OH
Brandy Kelly

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
years of professional experience

Work History

Mercy Health

Financial Counselor
12.2022 - 06.2023

Job overview

  • Responsible for assessing and coordinating payment resources and assist the patient/ responsible adult in obtaining resources for healthcare services while adhering to customer service standards
  • Assisted patients with sufficient and immediate resources in identifying funds for healthcare services.

Ohio Unemploment Office

Customer Service Representative
08.2021 - 12.2022

Job overview

  • Taking inbound calls to reset pins, file initial claims, advise the status of their claims.

AT&T

Customer Service Representative
04.2018 - 08.2021

Job overview

  • I take inbound calls daily for customers calling in about their bills, upgrading, international calling etc
  • I have a daily goal to attain by adding lines, offering internet and tv services
  • I help on my team with any questions other reps have as well
  • Server

Industry Public House

02.2015 - 04.2018

Job overview

  • Greeted and sat customers, took food and beverage orders, prepared am and pm side work to open and close the restaurant
  • Took to go orders
  • Cleaning and food prep in kitchen
  • Served food
  • Handled a high volume of customers regularly

Holiday Inn Express

Front Desk Clerk
09.2012 - 08.2016

Job overview

  • Welcome and register guest and offer them services and rates
  • Registered arriving guest and assigned rooms
  • Handle guest check in and checkouts professionally and in a welcoming and specialized manner
  • Represented the Hotel in regard to guest complaints and situations that need immediate actions
  • Keep record of all room availability and guests accounts
  • Recommended top dining in the area and entertainment to guest
  • Processed credit cards and cash payments at checkout.

Education

Jshs Youngstown State University

Diploma from West Middlesex
2013

University Overview

Skills

  • Patient service (10 years)
  • Clerical experience (10 years)
  • Customer Support Experienced with communicating and interacting with customers and coworkers
  • Microsoft Word, Excel, Access, Publishing, PowerPoint, Oracle and familiar with Internet navigation and website
  • Filing, reports, typing (40wpm), reception, correspondence, both verbal and written
  • Accounts Payable and Accounts Receivable

Timeline

Financial Counselor
Mercy Health
12.2022 - 06.2023
Customer Service Representative
Ohio Unemploment Office
08.2021 - 12.2022
Customer Service Representative
AT&T
04.2018 - 08.2021
Industry Public House
02.2015 - 04.2018
Front Desk Clerk
Holiday Inn Express
09.2012 - 08.2016
Jshs Youngstown State University
Diploma from West Middlesex

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Brandy Kelly