Brandy Kelly
Reliable Virtual Assistant | Admin Support | Customer Service
Youngstown,Ohio
Summary
Dedicated professional with extensive experience in customer service and administrative support, adept at resolving issues to enhance customer satisfaction. Proven leadership in managing teams and projects, emphasizing process efficiency and organizational alignment. Organized and dependable, capable of managing multiple priorities while maintaining a positive attitude. Committed to taking on additional responsibilities to achieve team objectives.
Overview
12
12
years of professional experience
Work History
Stay at Home Parent
Myself
01.2025 - Current
- Developed lessons and activities to promote children's physical and emotional development.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Remote Claims Specialist
Ohio Unemployment Office
08.2020 - 10.2024
- Provided assistance to individuals regarding unemployment benefits, resolving inquiries with precision and compassion.
- Ensured adherence to federal and state insurance regulations by staying informed about legislative updates.
- Handled a significant volume of calls, prioritizing outstanding service and operational efficiency during busy times.
Customer Service Team Lead
AT&T
02.2014 - 12.2021
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Reviewed individual performance metrics, offering constructive feedback and coaching to drive continuous improvement.
Education
Diploma - General
West Middlesex Area High School
01.2001
Skills
Positive mindset and teamwork
Proficient in computer applications
Customer support and service
Trustworthiness and confidentiality
Team management expertise
Shipping logistics and receiving
Office administration skills
Organizational proficiency
Accurate data entry
Timeline
Stay at Home Parent
Myself
01.2025 - Current
Remote Claims Specialist
Ohio Unemployment Office
08.2020 - 10.2024
Customer Service Team Lead
AT&T
02.2014 - 12.2021
Diploma - General
West Middlesex Area High School