Brandy Kimball
St. Petersburg
Summary
Experienced and dedicated professional with a degree in Business Administration, offering over 20 years of expertise in the hospitality industry. Proven track record in cultivating long-term client relationships and driving profitability through effective staff management, customer relations, organizational skills, and clear communication. Consistently successful in cost control and time management, adept at efficiently handling multiple tasks even under pressure.
Overview
13
13
years of professional experience
Work History
Head Bartender/ Management Intern
Friendly Fisherman
10.2016 - 09.2024
- Prioritized Customer Service, Sales, & Operations within a high-volume establishment, managing up to five roles concurrently.
- Motivated and supervised 2 departments of 10 employees to maximize productivity.
- Oversaw and monitored 2 cash drawers and reconciled drawers against cash register reports at beginning and end of business.
- Revamped bar pricing strategies resulting in a 30% surge in profits.
- Efficiently prioritized customer, team, & business needs based on urgency & impact, ensuring seamless operations through effective communication & planning.
- Crafted exceptional customer service experiences through active listening, personalized solutions, & a proactive problem-solving approach.
- Trained staff on customer service techniques, optimized workflow efficiency, & effectively resolved issues.
- Reduced inventory costs by 20% through strategic vendor relationship evaluation & selection.
Relationship Banker
Bank of America
02.2022 - 05.2022
- Cultivated customer loyalty through active listening, personalized interactions, & empathy, resulting in enhanced customer satisfaction scores & increased retention rates.
- Increased customer satisfaction ratings by implementing online banking tools & mobile banking apps, optimizing customer services to reduce wait times.
- Performed an average of 50 terminal transactions daily, reducing teller lines, & showcased exceptional customer service through active listening techniques like mirroring & clarifying.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
Head Server/Shift Leader
Sloppy Joes
01.2012 - 11.2016
- Directed side work, shift change, & closing tasks while delegating responsibilities during slower periods, enhancing task completion efficiency & improving shift transitions.
- Guided & trained 5-10 new servers using hands-on practice, ensuring rapid onboarding on policies, procedures, & team success strategies.
- Boosted customer loyalty by 35%, driving repeat business & enhancing overall customer satisfaction.
- Enhanced staff efficiency by 15% through monitoring restaurant traffic & implementing optimized schedules based on special days & seasons, emphasizing time management skills.
- Managed server staff to oversee dining area & efficiently served personal section of 8 tables using POS system.
- Elevated customer satisfaction levels by employing active listening, empathy, clear communication, positive language, & apology techniques in complaint resolution.
Education
Associate in Science (A.S.) - Business Administration
St. Petersburg College
St. Petersburg, Florida12.2022
Certification - Risk Management and Insurance
St. Petersburg College
St. Petersburg, FL12.2023
Skills
- Team Leadership
- Client Engagement
- Strong Organizational Skills
- Interpersonal Communication Skills
- Effective Problem Resolution
- Time Management
- Attention to Detail
- Customer service
Accomplishments
- Member of Phi Theta Kappa Honors society
- Member of Golden Key
- GPA 3.91
- Minor in Finance
Timeline
Relationship Banker
Bank of America
02.2022 - 05.2022
Head Bartender/ Management Intern
Friendly Fisherman
10.2016 - 09.2024
Head Server/Shift Leader
Sloppy Joes
01.2012 - 11.2016
Associate in Science (A.S.) - Business Administration
St. Petersburg College
Certification - Risk Management and Insurance
St. Petersburg College
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