Brandy Lane Gage
Training Coordinator
Kaplan,LA
Summary
Training professional with proven record in designing and executing comprehensive training initiatives that drive organizational growth. Valued for collaborative approach and results-driven mindset, consistently meeting dynamic business needs. Bringing excellent organizational skills and positive attitude, coupled with robust analytical abilities. Committed to optimizing billing operations and improving revenue cycle efficiency.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Training Coordinator
Acadian Ambulance
07.2021 - Current
- Trained approximately 200 new and existing employees on company billing policies and procedures pertaining to Medicare, Medicare HMO, Workers Compensation, Liability, and Veterans Affairs
- Worked with Department supervisor/manager to develop, coordinate, and/or facilitate workshops and/or training sessions monthly for staff
- Facilitate company new hire orientation as needed
- Deliver presentations in small and large group settings
- Collaborated with trainers in other departments to develop training and procedure manuals for each department
- Update staff on any internal/external changes related to billing policies and procedures
- Analyzed team performance and identified opportunities for additional training
- Monitored and reported trainee progress and introduced new learning tools to address individual needs to ensure accurate performance of all new employees which increased productivity and accuracy in addition to reducing claim days outstanding
- Supported productivity increase and business growth through new hire training and mentoring
- Developed individualized training plans to achieve staff readiness
- Developed effective training plans based on department needs and objectives
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Led professional and thorough orientation sessions, introducing new hires to key company information.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Put together employee files and collected required digital or physical information to meet requirements.
- Evaluated the effectiveness of onboarding strategies, continually updating approaches based on feedback and best practices.
- Improved retention rates by establishing strong relationships with new hires during their onboarding period.
- Streamlined new hire processes by developing efficient task workflows and checklists.
- Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards.
- Leveraged technology platforms to streamline administrative tasks associated with the onboarding process, enhancing overall efficiency and user experience for both HR professionals and new hires alike.
- Collaborated with cross-functional teams to ensure seamless integration of new staff into company culture and practices.
- Trained new hires in technology required to access company systems and complete job tasks.
- Ensured compliance with internal policies and external regulations throughout onboarding process.
- Implemented best practices for effective workflow management, resulting in reduced turnaround time for resolving billing disputes.
- Conducted thorough audits of billing records to ensure compliance with industry regulations and standards.
- Maintained detailed documentation of all completed audits, providing a valuable reference resource for future investigations.
Governmental Payers Billing Specialist III
Acadian Ambulance
03.2014 - 06.2021
- Worked effectively with medical payers such as Medicare, Medicaid, Workers compensation, liability, and Veterans Affairs insurances to obtain timely and accurate payments
- Responded to customer concerns and questions at an average of 20 claims/day
- Contacted medical facilities and patients to obtain and verify insurance information
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations
- Responded to correspondence from insurance companies approximately 25 per day
- Communicated with insurance providers to resolve denied claims and resubmitted
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers meeting company goals for accurate billing processes which increased the rate of claims that were paid after appeal
- Filed and updated patient information and medical records
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
- Gathered information from multiple sources to simplify billing and organize accounts
Chart Specialist/ Unit Secretary
University Hospital and Clinics
02.2013 - 11.2016
- Reconcile paper records on average of 35/day with departmental documents to verify receipt of all records
- Maintained accuracy, completeness and security for medical records and health information
- Input data into Electronic Health Records (EHR)
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Followed exact procedures for handling transfers and other releases of medical records
- Reconcile paper records with departmental documents to verify receipt of all records
- Complete Quality Control and Validating of all scanned documents
- Performs clerical duties in critical care areas under Registered nurse supervision
- Transcribes physician's orders and communicates to appropriate nursing and support services
- Input orders for labs, radiology, respiratory, and cardiology procedures into order entry systems appropriately, timely and accurately
- Uses computer to order labs, radiology, respiratory, and cardiology procedures and receive results
- Schedules various diagnostic procedures, tests, and routes referrals to appropriate departments
- Discharges patients from computer and documents all dates of scheduled appointments
Technical Support/Cashier
ABL Vermilion Bingo
01.2012 - 08.2014
- Provide technical support for approximately 100 computerized bingo and casino equipment
- Process payment transactions for rental of equipment and payouts to customers
Accounts Receivable Clerk/Customer Service
Working Solutions
03.2011 - 02.2013
- Posted customer payments by recording cash, checks, and credit card transactions
- Updates receivables by totaling unpaid invoices
- Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
- Resolves valid or authorized deductions by entering adjusting entries
- Resolves invalid or unauthorized deductions by following pending deductions procedures
- Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
Education
Bachelor of Science - Accounting
Walden University
Minneapolis, MN 10.2009 - 07.2012
Associate of Science - Accounting
Colorado Technical University Online
Colorado Springs, CO 10.2007 - 07.2008
Skills
- Employee Development
- Problem-Solving
- Active Listening
- Good Telephone Etiquette
- MS Office
- Analytical and Critical Thinking
- Written Communication
- Google Workspace
- Multitasking Abilities
- Critical Thinking
- Coaching
- Training
- Professional Writing
- Case Management
- Skilled trainer
- Performance evaluation
Timeline
Training Coordinator
Acadian Ambulance
07.2021 - Current
Governmental Payers Billing Specialist III
Acadian Ambulance
03.2014 - 06.2021
Chart Specialist/ Unit Secretary
University Hospital and Clinics
02.2013 - 11.2016
Technical Support/Cashier
ABL Vermilion Bingo
01.2012 - 08.2014
Accounts Receivable Clerk/Customer Service
Working Solutions
03.2011 - 02.2013
Bachelor of Science - Accounting
Walden University
10.2009 - 07.2012
Associate of Science - Accounting
Colorado Technical University Online
10.2007 - 07.2008
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