Brandy Lee DellaVecchia
Jarrettsville,MD
Summary
Motivated and highly professional with Agile SAFe, Six Sigma, and ITIL 4 Foundations certifications. Experienced in Agile 6.0, Scrum, and Kanban methodologies, complemented by a Secret Clearance. Seeking a position to contribute growth and value to the organization. Strong focus on optimizing workflows and driving operational efficiency as a business process professional. Skilled in process improvement, data analysis, and change management to foster team collaboration and adapt to evolving needs. Known for dependability and versatility, bringing a pragmatic approach to problem-solving and project leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Process, Lead Associate
Peraton
02.2023 - Current
- Company Overview: United States Coast Guard (USCG) - Project: Infrastructure Managed Services (IMS)
- Collaborates with team(s) to establish and maintain the knowledge management practice, procedures, and knowledge assets (i.e., integrated, and systematic processes for knowledge asset management, building high interoperability knowledge environment, and empowering people to develop and share knowledge)
- Understands knowledge assets and provides recommendations for their effective management and use
- Collaborates with team(s) to define, collect, analyze, and report knowledge management key performance indicators (KPIs) and metrics to improve effectiveness of knowledge use across the organization
- Collaborates with cross-functional teams to achieve the knowledge management goals and objectives
- Identifies improvement opportunities to improve the effectiveness, efficiency, and usability of knowledge across the organization
- Provides process engineering support to improve efficiency and effectiveness of development, operations, and maintenance activities using ITIL, Department of Defense Enterprise Service Management Framework (DESMF), and industry best practices
- Coordinates and collaborates with Information Technology Service Management (ITSM) practice owners and program personnel to identify and drive improvements to services, service delivery (i.e., efficiency and effectiveness), and end-to-end customer experience based on quantitative and qualitative data using various techniques, methods, and standards such as Lean/Six Sigma, ISO 9004, ISO 20000-1, and Agile
- Reviews and analyzes performance metrics to identify and recommend improvement opportunities (e.g., lowering costs, reducing cycle time, improving customer service experience, and increase alignment with business, operational and compliance requirements, etc.)
- United States Coast Guard (USCG) - Project: Infrastructure Managed Services (IMS)
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the contract.
Business Process Analyst
Peraton
10.2019 - 03.2023
- Company Overview: Centers for Medicare and Medicaid Services (CMS) - OIT - Project: Collaborative Business Operations Support Contractor (CBOSC) - Production Operations Support
- Contributed to the creation of business processes, document operating procedures, business process models and performing other tasks that demonstrate technical understanding of production operations
- Comprehended Interface Control documents and Requirement Documents
- Analyzed, assessed, and aided in the resolution of technical issues preventing normal business processes from completing as expected
- Understood the function of supported systems, and how customers use them
- Identified trends in technical issues encountered and communicate proactive resolutions accordingly to reduce ticket volumes
- Understood the configuration of supported systems and other IT related issues that might prevent customers from using the system
- Created and updated ServiceNow (SNow) Inquiry Management System cases, maintaining excellent notes and status information to demonstrate issues are being worked
- Performed Trend Analysis using data from multiple sources
- Utilized all data available to proactively recognize trends
- Functioned as a business analyst and technical Subject Matter Expert
- Maintained a goal of identifying technical issues before they were raised by the customer to influence program and system changes to positively reflect the program's commitment to proactive solutions
- Monitored and analyzed all production systems, jobs, and interfaces
- Developed and maintained Root Cause Analysis (RCA) and created custom reports to fulfill customer requests in accordance with the Statement or Work (SOW)
- Acted as a technical consultant not only to end-users but to the CMS customer as well on best practices, technical solutions, and possible risks
- Other duties as assigned in the best interest of the Program
- Centers for Medicare and Medicaid Services (CMS) - OIT - Project: Collaborative Business Operations Support Contractor (CBOSC) - Production Operations Support
Project Coordinator
FEI Systems
10.2018 - 09.2019
- Company Overview: CMS - OIT - Project: Medicare Eligibility Integration Contractor (MEIC)
- Prepared contract deliverables including Test Plans, Test Summary Reports (TSRs), agendas, minutes, weekly and monthly status reports to be delivered to CMS
- Supported Program Management with Project Scheduling, Requirement Analysis and Reporting
- Generated daily and weekly reports and dashboard summaries, utilizing HP Application Lifecycle Management (ALM) and Entry Tracking System (ETS) queries
- Maintained and updated the Process Asset Library (PAL), SharePoint, in adherence to CMMI requirements for MEIC
- Performed monthly data protection audits of testing workstations, per the Statement of Work (SOW) requirements, to ensure workstations, hard drives and flash drives are compliant with CMS standards for the storage of Personal Health Information/Personally Identifiable Information (PHI/PII)
- Coordinated the planning meetings, analysis development, test status meetings, and other project meetings throughout product life cycle and prepares the meeting documentation including agendas and minutes
- Created reports and presentations for Management, Senior Management and Client
- Documented process flows and revised Standard Operating Procedures (SOPs) for functional improvements and policy changes
- CMS - OIT - Project: Medicare Eligibility Integration Contractor (MEIC)
Business Process Analyst
Northrop Grumman Technology Services
11.2016 - 10.2018
- Company Overview: CMS - OIT - Project: HITECH Business Operations Support Contractor (HBOSC) – Program Operations Support
- Systems Security Officer (SSO) for suite of five programs
- Responsible for Security Incident Response in monitoring, reporting and responding to Security Incidents involving Personal Health Information/Personally Identifiable Information (PHI/PII) or Health Insurance Portability and Accountability Act (HIPAA) data
- Monitored blocked/ flagged electronic transmittals by Websense Data Loss Prevention (DLP) System for PHI, PII and Proprietary Information
- Responsible for maintenance of employee database with various Client access permissions
- Supported Program Management with Project Scheduling, Requirement Analysis and Reporting
- Developed Standard Operating Procedures (SOPs), Business Process Mapping (BPM) and detailed Work Instruction
- Created reports and presentations for Management, Senior Management and Client
- Generated weekly, monthly, yearly and ad-hoc reports
- Supported other departments within the Business Operations Support Contractor (BOSC) Program
- Assisted with SharePoint migration and testing
- Captured Meeting Minutes and updated (or created) program documents
- CMS - OIT - Project: HITECH Business Operations Support Contractor (HBOSC) – Program Operations Support
Business Process Analyst
Apex Systems
06.2016 - 11.2016
- Company Overview: Northrop Grumman Technology Services - Project: HITECH HBOSC – Program Operations Support - Client: Centers for Medicare and Medicaid Services (CMS): OIT
- Assisted Program Management with Project Scheduling, Requirement Analysis and Reporting
- Developed Standard Operating Procedures (SOPs), Business Process Mapping (BPM) and detailed Work Instruction
- Created reports and presentations for Management, Senior Management and Client
- Assisted Systems Security Officer (SSO) with reporting, documenting and responding to potential or real Security Incidents involving Personal Health Information/Personally Identifiable Information (PHI/PII) or Health Insurance Portability and Accountability Act (HIPAA) data, in accordance with NGC security policies
- Assisted SSO with updating SharePoint database of employees with various accesses to Client system
- Supported other departments within Business Operations Support Contractor (BOSC) Program as needed
- Northrop Grumman Technology Services - Project: HITECH HBOSC – Program Operations Support - Client: Centers for Medicare and Medicaid Services (CMS): OIT
Garnishment Specialist/ Legal Assistant
Law Office of John E. Lindner, P.A.
06.2011 - 06.2016
- Managed case files and communicated with attorneys, clients, and garnishees regarding case status and procedure
- Developed SOPs, maintained database of active cases, and prepared garnishment filings with Maryland courts
- Generated monthly reports and managed attorney/client court schedules
- Ensured that all cases were compliant with client and FDCA requirements
Education
Some College (No Degree) - Phi Mu Fraternity
Florida International University
Miami, FLHigh School Diploma -
Miramar High School
Miramar, FL06.1999
Skills
- Microsoft Office Proficiency
- Proficient in MS Visio
- Proficient in MS PowerPoint
- Experienced in Power BI
- ServiceNow Platform Expertise
Certification
Certified SAFe 6 Agilist
ITIL 4 Foundation Certificate in IT Service Management
Clearance
Secret
Continuing Education
- 03/01/23, ITIL 4 Foundation Training
- 01/01/23, Leading SAFe 5.1
- 02/01/18, Lean Six Sigma Yellow Belt
- 05/01/18, Villanova University: Business Analysis, Master Certificate
- 05/01/18, Villanova University: Essentials for Business Process Management
- 02/01/18, Villanova University: Mastering Business Analysis, Certificate of Achievement
- 12/01/17, Amazon Web Services (AWS) Architecting Boot Camp
- 11/01/17, Villanova University: Essentials of Business Analysis, Certificate of Achievement
Timeline
Business Process, Lead Associate
Peraton
02.2023 - Current
Business Process Analyst
Peraton
10.2019 - 03.2023
Project Coordinator
FEI Systems
10.2018 - 09.2019
Business Process Analyst
Northrop Grumman Technology Services
11.2016 - 10.2018
Business Process Analyst
Apex Systems
06.2016 - 11.2016
Garnishment Specialist/ Legal Assistant
Law Office of John E. Lindner, P.A.
06.2011 - 06.2016
Certified SAFe 6 Agilist
ITIL 4 Foundation Certificate in IT Service Management
Some College (No Degree) - Phi Mu Fraternity
Florida International University
High School Diploma -
Miramar High School
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