Brandy Lewis
Goldsboro,NC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service and a former high-performing Military Police skilled in conducting risk assessments, implementing safety protocols and de-escalating potentially dangerous situations. Sharp professional with proactive approach to emergencies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Services Representative
United States Air Force, USAF
07.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined service processes for quicker response times, leading to improved customer experiences.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
- Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
- Ensures successful operation of essential food, fitness, child care, lodging and recreation opportunities for military members and their families.
Military Police Team Leader
United States Air Force, USAF
07.2018 - 07.2022
- Enhanced team performance by implementing strategic planning and efficient resource allocation.
- Improved situational awareness among team members by conducting regular intelligence briefings and risk assessments.
- Enhanced unit readiness by conducting thorough training exercises and evaluations for military police personnel.
- Assessed vulnerabilities within facilities, implementing necessary security measures to protect against potential threats.
Education
Bachelor of Science - Clinical Psychology
Methodist University
Fayetteville, NC01.2026
Associate of Applied Science - Criminal Justice
American Public University System
Charles Town, WV01.2022
No Degree - Customer Service Management
Service Apprentice Course
Fort Lee, VA07.2021
No Degree -
Security Forces Apprentice Course
JBSA Lackland AFB07.2018
Skills
- Strong Work Ethic
- Adaptability and flexibility
- Quality assurance
- Training and development
- Excellent communication
- Team collaboration
- Attention to detail
- Interpersonal skills
- Active listening
- Time management
- Problem-solving abilities
Accomplishments
Meritorious Unit Award
Air Force Good Conduct Medal
National Defense Service Medal
Global War on Terrorism Service Medal
Nuclear Deterrence Operations Service Medal
Air and Space Longevity Service Award
Air and Space Training Ribbon
Certification
First Aid and CPR, Jan 2018
Explosive Ordnance Reconnaissance, Jun 2022
Law of War Training, Jun 2022
Fitness and Sports Management, Jul 2022
Generic Combat Skills Training, Oct 2022
Evasion and Conduct After Capture, Nov 2022
Timeline
Services Representative
United States Air Force, USAF
07.2022 - 01.2024
Military Police Team Leader
United States Air Force, USAF
07.2018 - 07.2022
Bachelor of Science - Clinical Psychology
Methodist University
Associate of Applied Science - Criminal Justice
American Public University System
No Degree - Customer Service Management
Service Apprentice Course
No Degree -
Security Forces Apprentice Course
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