Racheal Cupples
Newton,IA
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
18
18
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Patient Services Representative ll
AdaptHealth
Newton, IA
11.2023 - Current
- Managed patient intake processes, ensuring accurate data entry and compliance with healthcare regulations to enhance operational efficiency.
- Coordinated scheduling of patient appointments, optimizing workflow and reducing wait times for improved patient satisfaction.
- Assisted patients with insurance verification, facilitating seamless coverage confirmation and minimal disruption to care delivery.
- Addressed patient inquiries with empathy and professionalism, enhancing communication and trust within the patient-provider relationship.
- Collaborated with healthcare professionals to resolve patient issues, promoting multidisciplinary teamwork and comprehensive patient care.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Director of peer support
Capstone, Connections Peer Support Drop In Center
Newton, USA
10.2019 - 10.2023
- Responsible for overlooking the peer support leads in activities in the center. Working with clients that may be in crisis or just need some guidance.
- Manage communication with the community/organizations on events and resources at the center. Attend Jasper County cares meetings to stay connected with available resources in our community and share ours as well.
- Responsible for the conduct of staff and clients at the center. Make sure is a safe environment for everyone to attend.
- Make/plan calendars/schedules for peer support to lead clients in daily activities and outings through each month.
- Clean and maintain the facility each day. Including keeping up organization in our 'Clothing closet' Donated items to people in need.
- Make a meal each day for clients in need.
SCL
Capstone Behavioral Healthcare
Newton, USA
10.2018 - 10.2019
- Meet and work with clients on their goals.
- Take clients into the community to run their errands and do their shopping.
- Assist Clients in their daily house chores/cooking/requirements.
- Documentation on daily interactions/behaviors and goals with clients.
- Pass and document meds.
Technical Support Call Center
Caleris
Newton, USA
02.2008 - 03.2012
- Take customer support/technical/internet (Cable, DSL, Dial Up, Fiber and Satellite) /phone troubleshooting calls for over 100 companies. Walk customers through troubleshooting their computer/internet connections.
- Work on several different webpages/troubleshooting pages and documentation platforms simultaneously.
- Research accounts and previous notes on current issue.
- Document each call and either save as in progress, close as resolved or escalate to the next tier for further assistance.
- Train new hires on the phone and computer systems along with troubleshooting steps and techniques.
Education
Newton Senior High School
Newton, IASkills
- Strong Communication and interpersonal skills
- Outside of the box thinker
- Great problem solving
- Strong Troubleshooting skills
- 15 years of customer service
- Strong work ethic
- Proficient typing
- Microsoft Office
- Documentation
- Troubleshooting internet/technical issues
- PC Savvy
- Patient intake management
- Appointment scheduling
- Insurance verification
- Patient inquiries resolution
- Multidisciplinary teamwork
- Client communication
- Crisis intervention
- Community outreach
- Staff supervision
- Facility maintenance
- Documentation practices
Certification
- Medication Manager
- Mental Health First Aid
- CPR Certified
- Active Shooter Trained
- Mandatory Reporter
- C3 De-Escalation
- Boundaries in Community Mental-Health
Timeline
Patient Services Representative ll
AdaptHealth
11.2023 - Current
Director of peer support
Capstone, Connections Peer Support Drop In Center
10.2019 - 10.2023
SCL
Capstone Behavioral Healthcare
10.2018 - 10.2019
Technical Support Call Center
Caleris
02.2008 - 03.2012
Newton Senior High School