Brandy Manley
Pelzer ,SC
Summary
Detail-oriented former small business owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Upstate Service Solutions Inc.
10.2011 - 05.2023
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Increased customer satisfaction by providing high-quality services(hvac, plumbing & electrical) and timely communication.
- Implemented effective financial management practices, improving cash flow and profitability.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Collaborated with industry partners to expand networking opportunities, fostering mutually beneficial relationships that drove growth for all parties involved.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Trained and motivated employees to perform daily business functions.
- Assisted in recruiting, hiring and training of team members.
Customer Service Representative
Safe Industries
05.2009 - 08.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Woodmont High School
Piedmont, SCSkills
- Financial Planning
- Operations Oversight
- Business Planning
- Marketing Strategy Development
- Relationship Management
- Decision Making
- Time Management
- Adaptability and Flexibility
Affiliations
- Mauldin Chamber of Commerce
Timeline
Owner/Operator
Upstate Service Solutions Inc.
10.2011 - 05.2023
Customer Service Representative
Safe Industries
05.2009 - 08.2011
High School Diploma -
Woodmont High School
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