BRANDY MARTINEZ
Layton,UT
Summary
Experienced general manager with a successful track record of over 30 years in management roles. Demonstrated expertise in developing and implementing highly effective sales strategies that consistently drive revenue growth. Skilled in delivering exceptional customer service, fostering strong communication, and resolving complex problems. Proficient in building and leading restaurant teams through exceptional people skills and effective communication abilities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Insurance Agent
Miss B's Elevation Group, LLC
01.2021 - 12.2024
- Expanded client base by actively prospecting for new business opportunities and generating referrals
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates
- Streamlined administrative tasks, improving overall office efficiency and productivity
- Built strong relationships with clients through consistent communication and excellent customer service
General Manager
McDonald's Restaurant
11.1989 - 12.2020
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members
- Improved customer satisfaction with timely responses to inquiries, addressing concerns, and finding effective solutions
- Improved PAC year after year
- Effectively managed overall profitability while concentrating on my employee and customer satisfaction
Education
Bachelor's - business management
University of Phoenix
05-2010
Skills
- Customer Satisfaction
- Team Building
- Customer service
- Analytics
- Effective Communication
- Credit Card Systems
- POS Experience
- Hiring and Retention
Certification
- Serve Safe Manager
Timeline
Insurance Agent
Miss B's Elevation Group, LLC
01.2021 - 12.2024
General Manager
McDonald's Restaurant
11.1989 - 12.2020
Bachelor's - business management
University of Phoenix
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