Brandy Mathon

• Transitioned from opener to closer role, consistently ranking among top two performers.
• Assumed supervisory responsibilities following manager departure, ensuring continuity of operations.
• Managed office opening and closing procedures to ensure operational efficiency.
• Performed opening and closing procedures while verifying deal accuracy and inputting customer information and billing details.
• Executed power-up procedures for all computers and dialers to ensure operational readiness.
• Managed all supply ordering processes to ensure timely availability of resources.
• Facilitated onboarding and training processes for new employees.
• Collaborated with finance team to facilitate payroll activities and resolve discrepancies.
• Maintained and updated sales board to enhance team performance.

• Delivered exceptional customer service, ensuring satisfaction and repeat business.
• Managed order accuracy and timely delivery to enhance dining experience.
• Collaborated with kitchen staff to ensure efficient food preparation and service flow.
• Trained new waitstaff on menu items, service standards, and restaurant procedures.
• Handled cash transactions and processed payments accurately and efficiently.
• Developed strong relationships with regular customers, fostering loyalty and community engagement.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
• Proved successful working within tight deadlines and a fast-paced environment.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
• Inspected dishes and utensils for cleanliness.
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Oversaw daily operations, ensuring high-quality service and adherence to standards.
• Implemented process improvements, enhancing efficiency in food preparation and service.
• Coordinated with suppliers to maintain inventory levels and quality of ingredients.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Worked different stations to provide optimal coverage and meet production goals.
• Managed schedules, accepted time off requests and found coverage for short shifts.

-scheduling of all jobs

-customer service and relations

-power washing homes and businesses

-was responsible for collecting all customer payments and

• Assisted in the preparation of job sites, ensuring tools and materials were properly organized.
• Conducted routine maintenance on equipment, minimizing downtime and improving operational efficiency.
• Implemented process improvements that streamlined workflow and reduced waste on job sites.
• Monitored inventory levels of supplies, ensuring timely reordering to avoid project delays.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Promoted a positive work environment by demonstrating strong teamwork and communication skills.
• Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
• Maintained high-quality workmanship through attention to detail and adherence to industry standards.
• Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
• Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
• Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
• Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
• Cleaned and maintained tools, equipment and worksites.
• Implemented cost-control measures that improved overall profitability and resource allocation.
• Analyzed financial performance metrics to guide decision-making and support sustainable growth objectives.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
• Enhanced business operations by implementing efficient management strategies and streamlining processes.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Interacted well with customers to build connections and nurture relationships.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.