Norman Webb
Ocala,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Office Manager/Sales Associate
Elite Auto Sales
01.2014 - 10.2024
- Assisted in daily office operations, ensuring smooth workflow and communication among team members.
- Responded to inquiries from clients and vendors, promoting positive relationships and effective communication channels.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained accurate sales records using POS systems, contributing to efficient transaction processes.
- Resolved customer inquiries and complaints effectively, reinforcing positive brand reputation and trustworthiness.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Psychology
College of Central Florida
Ocala, FL06-2013
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
Timeline
Office Manager/Sales Associate
Elite Auto Sales
01.2014 - 10.2024
Associate of Arts - Psychology
College of Central Florida
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