Brandy McCoy
Henderson,NV
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Bellagio Hotel and Casino
Las Vegas, NV
10.2022 - Current
- Greeting guests/customers
- Manage guest/customer complaints
- Taking messages
- Managing mail
- Perform basic administrative/secretarial/reception duties
- Running errands to assist guests
- Arranging transportation and excursions upon visitor request
- Provide information and recommendations on local features, attractions, shopping, restaurants, dining, entertainment, nightlife, and recreation
- Arranging tours and activities
- Making dinner/event reservations for guests
- Obtaining tickets for events
- Arranging special services
- Providing or arranging for general business services for guests
- Managing customer/guest requests for housekeeping and/or maintenance
- Develop network of contacts, service providers and businesses within their communities to serve guests
- Multiple $1000+ sales on a daily basis
Travel Consultant
American Express
Las Vegas, NV
04.2019 - 03.2021
- Assist American Express platinum card members in booking travel for car, hotel, air international and domestically.
- Managed complex travel itineraries, ensuring compliance with corporate policies.
- Collaborated with vendors to negotiate competitive rates and secure optimal travel arrangements.
- Developed and maintained relationships with clients, providing personalized travel consultation services.
- Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
- Applied fare rules equitably to effectively meet needs of diverse business clients.
- Booked tickets for air, rail, and ground transportation.
- Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
Property Manager/Assistant Property Manager
Opus Realty Group
Las Vegas, NV
06.2016 - 12.2017
- Assisted in managing 100+ single family homes and 14 Airbnb homes.
- Managed tenant relations to enhance satisfaction and retention rates.
- Oversaw property maintenance operations ensuring timely response to service requests.
- Implemented cost-effective strategies for budget management and resource allocation.
- Coordinated tenant relations, addressing inquiries and resolving issues to enhance resident satisfaction.
- Oversaw maintenance requests, prioritizing tasks and liaising with vendors for timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
Front Desk Receptionist
Treasure Island Resort & Casino
Las Vegas, NV
08.2011 - 02.2014
- Checked guests in and out of hotel rooms
- Handled cash, credit card room charges. Answered phones, stock, used LMS software.
- Coordinated guest services, addressing inquiries and resolving issues promptly.
- Utilized reservation systems to manage bookings and monitor room availability effectively.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Box Office Representative Mystere
Cirque du Soleil
Las Vegas, NV
09.2010 - 08.2011
- Coordinated with production teams to ensure accurate event scheduling and ticket availability.
- Processed transactions efficiently while maintaining high levels of customer satisfaction.
- Maintained accurate box office records, ensuring efficient operations and data tracking.
Education
High school or equivalent -
Green Valley High School
Henderson, NV08.2010
Skills
- Microsoft Excel
- Communication skills
- Research
- Typing
- Shipping & receiving
- Management
- Phone etiquette
- Heavy lifting
- Problem solving
- Time management
- Computer operation
- Attention to detail
- Microsoft Office
- Report writing
- Customer service
- Task prioritization
- Outside sales
- Organizational skills
- Accounts Payable
- Data entry
- Delivery driver experience
- Inventory
- Marketing
- Distribution center
- Microsoft Word
- Property Management
- Microsoft Outlook
- Upselling
- Calendar management
- Administrative Experience
- Customer support
- Computer skills
- Property Leasing
- Sales
- Scheduling
- Microsoft Powerpoint
- Cash Handling
- Personal Assistant Experience
- Multitasking
Certification
Driver's License
Languages
English
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.
Timeline
Concierge
Bellagio Hotel and Casino
10.2022 - Current
Travel Consultant
American Express
04.2019 - 03.2021
Property Manager/Assistant Property Manager
Opus Realty Group
06.2016 - 12.2017
Front Desk Receptionist
Treasure Island Resort & Casino
08.2011 - 02.2014
Box Office Representative Mystere
Cirque du Soleil
09.2010 - 08.2011
High school or equivalent -
Green Valley High School