Brandy McGowan
Alton,Ill
Summary
Proven professional with a strong work ethic and exceptional crisis intervention skills, honed across roles from Bus Monitor at Alton Central School Bus to Site Manager at Phenix Salon Suites. Demonstrated ability to enhance safety and client satisfaction, achieving significant reductions in safety incidents through rigorous adherence to protocols and empathetic student supervision.
Overview
9
9
years of professional experience
Work History
Bus Monitor
Alton Central School Bus
09.2023 - Current
- Assisted driver in monitoring and managing student behaviors to promote safety.
- Collaborated with school staff to develop personalized plans for students requiring additional assistance during transportation.
- Partnered with bus drivers to create a welcoming environment for students entering the vehicle each morning.
- Contributed to the development of effective emergency evacuation procedures, prioritizing student safety in crisis situations.
- Conducted thorough inspections of the bus before and after each route, identifying potential safety hazards or maintenance needs.
- Detailed factors such as weather, incidents, and aid rendered in daily reports to management.
- Increased accessibility for wheelchair users by operating specialized equipment when needed, facilitating smooth boarding processes for all passengers.
- Responded to medical crises and behavioral problems to maintain safe travel.
- Secured special seats and restraint devices used by students.
- Managed emergency bus evacuations with appropriate use of emergency door.
Site Manager
Phenix Salon Suites
07.2020 - 10.2023
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Interviewed, hired, and trained new workers.
- Assumed responsibility for personnel deployed to work site.
Hair Stylist
Iconic Beauty Station at Phenix Salon Suite
01.2016 - 10.2023
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
High School Equivalent - Hiset
Educational Cultral Complex
San Diego, CA05.2018
Associate Of Cosmetology - Cosmetology
San Diego City College
San Diego, CA05.2000
Skills
- Patience and Empathy
- Reliability and punctuality
- Medical aid experience
- Cleaning skills
- Teacher Collaboration
- Passenger Safety
- Safety awareness
- Student Discipline
- Student Supervision
- Mobility support
- Driver assistance
- Route Navigation
- Surface sanitation
- Evacuation management
- Behavior Management
- Child Safety Awareness
- Conflict Resolution
- Incident Reporting
- Crisis Intervention
- Driver support
- Behavior monitoring
- Emergency Procedures
- Assertiveness
- Evacuation Procedures
- Disability Awareness
- Security understanding
- Restraint device understanding
- Strong Work Ethic
- Child Supervision
- Special Needs Support
Timeline
Bus Monitor
Alton Central School Bus
09.2023 - Current
Site Manager
Phenix Salon Suites
07.2020 - 10.2023
Hair Stylist
Iconic Beauty Station at Phenix Salon Suite
01.2016 - 10.2023
High School Equivalent - Hiset
Educational Cultral Complex
Associate Of Cosmetology - Cosmetology
San Diego City College
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