Brandy McKenna
Springfield,MO
Summary
Dynamic professional with a proven track record at AT&T, excelling in client relationship building and sales expertise. Successfully trained teams, driving performance improvements and achieving a top sales ranking. Adept at problem-solving and complaint resolution, leveraging strong communication skills to enhance customer engagement and satisfaction.
Overview
17
17
years of professional experience
Work History
Premier Service Consultant
AT&T
09.2022 - Current
- Lead Floor Support
- Assisted experts in closing sales and driving results
- Filled in for supervisors when hey were out
- Engaged customers through effective phone communication, promoting products and services to drive sales.
- Developed and maintained a comprehensive understanding of product features and benefits to address customer inquiries
- Resolved issues from incoming calls with a transition to sales
- Trained and mentored new sales representatives, enhancing team performance
Sales/Store Manager
Regal Car Sales and Credit
04.2017 - 08.2022
- Led daily store operations, ensuring optimal inventory management and customer service standards, making sure we meet sales expectations
- Took store from 14th in company to 3rd.
- Trained and mentored staff to enhance performance and improve team dynamics.
- Developed sales strategies to increase revenue and drive customer engagement.
- Processed all paperwork for all vehicle sales to the state daily
- Implemented visual merchandising techniques to enhance product displays and attract customers.
- Responsible for Inventory
- Responsible for Payroll, coaching, hiring, terminating employee's, training, cleaning
Lead Admissions Representative
Freeman Hospital
09.2008 - 08.2017
- Led recruitment initiatives to enhance patient admissions and streamline processes.
- Trained and mentored new admissions representatives to improve team performance.
- Developed strategic partnerships with community organizations to boost referral sources.
- Conducted data analysis to identify trends, optimizing admissions strategies and outreach efforts.
Education
Associate of Science - Nursing
Crowder College
Webb City, MOSkills
- Client relationship building
- Customer relations
- Public speaking
- Complaint resolution
- Issue resolution
- Schedule coordination
- Sales expertise
- Microsoft Software including: Powerpoint, Excel, Word etc
- Sales methods
- Problem-solving skills
- Teamwork and collaboration
Timeline
Premier Service Consultant
AT&T
09.2022 - Current
Sales/Store Manager
Regal Car Sales and Credit
04.2017 - 08.2022
Lead Admissions Representative
Freeman Hospital
09.2008 - 08.2017
Associate of Science - Nursing
Crowder College