Stephanie Clark
Charleston,WV
Summary
Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering eighteen years of experience in the mobility field.
Overview
18
18
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
Charleston, WV
11.2023 - 08.2024
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Researched billing issues for customers using various software programs.
- Handled incoming calls from customers regarding product or service orders.
- Participated in team meetings to discuss potential solutions for improving customer experience.
- Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
Retail Sales Consultant
AT&T Mobility
Teays Valley, WV
07.2006 - 11.2023
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Organized promotional events to increase awareness of products and services offered by the store.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Education
Bachelor of Arts - Psychology
Marshall University
Huntington, WVSkills
- Partnership Building
- Customer Relations
- Client Relationship Building
- Sales expertise
- Networking
- Technical Support
- Price Quoting
- Team Collaboration
- Client rapport
- Performance Goals
Timeline
Premier Service Consultant
AT&T Mobility
11.2023 - 08.2024
Retail Sales Consultant
AT&T Mobility
07.2006 - 11.2023
Bachelor of Arts - Psychology
Marshall University