Outgoing Service Consultant highly effective at maintaining smooth and efficient operations while serving customer needs and maximizing quality. Well-coordinated and accuracy-driven leader offering eighteen years of experience in the mobility field.
Overview
18
18
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
Charleston, WV
11.2023 - 08.2024
Provided excellent customer service to customers by answering inquiries and resolving complaints.
Researched billing issues for customers using various software programs.
Handled incoming calls from customers regarding product or service orders.
Participated in team meetings to discuss potential solutions for improving customer experience.
Utilized problem solving skills while dealing with difficult situations involving dissatisfied customers.
Retail Sales Consultant
AT&T Mobility
Teays Valley, WV
07.2006 - 11.2023
Provided product knowledge to customers on merchandise features, benefits, and quality.
Organized promotional events to increase awareness of products and services offered by the store.
Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Participated in staff meetings and training sessions to improve product knowledge and sales techniques.