Brandy Mckenzie
Wellston
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
Work History
Kitchen Manager
Scotty’s on 1st
Wellston, OH
06.2024 - Current
- Supervised kitchen staff to ensure efficient workflow and adherence to safety standards.
- Developed and implemented inventory control procedures, reducing waste and optimizing supply usage.
- Trained new kitchen personnel on food preparation techniques and equipment operation to enhance team performance.
- Collaborated with management on vendor negotiations, enhancing supplier relationships for better product availability.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Cook
Happenings Bistro
Wellston, OH
04.2021 - 05.2024
- Prepared high-quality dishes following standardized recipes to maintain consistency and flavor profiles.
- Trained and mentored junior kitchen staff on cooking techniques and safety protocols for improved performance.
- Collaborated with front-of-house staff to ensure timely service and customer satisfaction during peak hours.
- Implemented new menu items based on seasonal ingredients, contributing to creative culinary offerings at the bistro.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Store Manager
Quick Stop Gas Station
Jackson, OH
01.2020 - 02.2021
- Streamlined inventory management processes to enhance stock accuracy and reduce discrepancies.
- Led staff training programs to improve customer service standards and operational efficiency.
- Implemented promotional strategies to increase sales and improve overall store performance.
- Analyzed sales data to identify trends, optimize product placement, and drive revenue growth.
- Coordinated scheduling and staffing needs, maintaining adequate coverage during peak hours.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Sunoco Gas Station
Wellston, OH
06.2009 - 01.2020
- Developed and maintained positive customer relationships, enhancing service quality.
- Coordinated marketing initiatives to increase local awareness and drive customer traffic.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
High School Diploma -
Wellston High School
Wellston, OHSkills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff training and development
- Problem-solving
- Vendor relations
- Health code compliance
- Recipes and menu planning
- ServSafe certification
Timeline
Kitchen Manager
Scotty’s on 1st
06.2024 - Current
Cook
Happenings Bistro
04.2021 - 05.2024
Store Manager
Quick Stop Gas Station
01.2020 - 02.2021
Assistant Manager
Sunoco Gas Station
06.2009 - 01.2020
High School Diploma -
Wellston High School