Brandy McPherson
Topeka,KS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Pro Shop Manager / Custodial Worker
Solar Athletics
Topeka, KS
01.2021 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Rotated merchandise and displays to feature new products and promotions.
- Took customers orders for custom shirts as well as print them.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Food Service Worker
Seaman School District / Logan Elemantary
Topeka, KS
04.2018 - 08.2020
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and state.
- Adhered to procedures in preparing food items.
- Pushed, pulled and transported large loads and objects.
- Prepared trays to be distributed to classrooms as part of the FFVP.
- Took students payments.
- Balanced and closed registers
Customer Service Representative / Teller
Capital Federal Savimg Bank
Topeka, KS
02.2007 - 04.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Balanced cash drawer.
- Safely opened and close bank branch.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
Nail Technician
Kaw Valley Hair CO
Topeka, KS
04.2000 - 02.2007
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish for over 6 daily customers.
- Cleaned and sanitized tools and equipment before each client.
- Responded to customer requests and concerns about gel application and nail art designs.
- Completed consultations with spa guests to determine nail care needs.
- Booked customers for services.
Nail Technician Instructor
B Street Design
Topeka, KS
08.2004 - 11.2006
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Taught proper sanitation for maintain a safe work environment.
Education
Nail Technincian -
Commuity College of Cosmentology
Topeka, KS03.2000
High School Diploma -
Seaman High School
Topeka, KS05.1998
Skills
- Building Customer Relationships and Loyalty
- Cash Counting
- Responding to Difficult Customers
- Customer Account Management
- Customer Service and Assistance
- Answering Customer Questions
- Teller Transactions
- Cash Register Operations
Timeline
Pro Shop Manager / Custodial Worker
Solar Athletics
01.2021 - Current
Food Service Worker
Seaman School District / Logan Elemantary
04.2018 - 08.2020
Customer Service Representative / Teller
Capital Federal Savimg Bank
02.2007 - 04.2012
Nail Technician Instructor
B Street Design
08.2004 - 11.2006
Nail Technician
Kaw Valley Hair CO
04.2000 - 02.2007
Nail Technincian -
Commuity College of Cosmentology
High School Diploma -
Seaman High School
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