Brandy Meier
Bourbonnais,IL
Summary
Detail-oriented Retail Banking Instructor, well-known for promoting positive environments for learners. Reliable and dedicated with excellent interpersonal skills. Expert in various subjects and multiple teaching methods. Committed to mentoring trainees to enhance participation and increase overall success.
Overview
12
12
years of professional experience
Work History
Retail Banking Instructor
Midland States Bank
Bradley , IL
07.2015 - Current
- RETAIL BANKING INSTRUCTOR (MARCH 2021-CURRENT)
- Partners with the Learning and Development team to design or redesign current training programs in Retail.
- Updates Retail training materials as needed or as identified as part of the ongoing learning materials maintenance.
- Analyzes training needs and facilitates training programs for the Retail team in person, virtually or side-by-side.
- Travels throughout the region to train where needs are.
- Coordinates and evaluates Retail training programs (both internal and external), both for onboarding and developmental education.
- Assesses and identifies knowledge gaps and training needs.
- Acts as a Subject Matter Expert for the Learning and Development team on new Retail projects or initiatives.
- Stays informed of new developments, methods, practices, and techniques in training, systems, regulations, and adult learning.
- Assists in maintaining positive employee relations in the organization.
- Identifies and addresses training needs by collaborating with management and requesting more resources if necessary.
- PERSONAL BANKER (JULY 2015-MARCH 2021)
- Opened new accounts such as checking, savings, COD’s, IRA’s, HSA’s, and safe deposit boxes
- Proactively sought ways to expand customer relationships to achieve both individual and branch goals.
- Proficient in determining consumer needs through needs-based questioning to build and deepen customer relationships.
- Achieved or exceeded personal and team goals as set.
- Strong decision-making skills and ability to conduct sales activity.
- Demonstrated and modeled Midland States Bank core values that support the bank’s culture.
- Exceeded sales goal expectations
Store Manager
CASH STORE
04.2012 - 07.2015
- Monitored employee performance and identified performance gaps for corrective action.
- Provided exceptional customer service with every existing and potential customer
- Educated customers on all product offerings
- Processed loan applications and made new loans
- Safeguarded and maintained customer records
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
- Training Program Design
- Procedure Manual Writing
- Class Lecturing
- Virtual Learning Management
- Training Method Development
- Course Materials Development
- Employee Training
- Coaching and Development
- Corporate Training Programs
- Group Instruction
- Outstanding written and oral communication
- Well versed using Microsoft Word, Excel, and PowerPoint
- Strong organizational and multi-tasking skills
- Exceptional work ethic
- Motivated self starter
- Flexible
- Employee Performance Reviews
- Ability to work independently or within a team environment
Accomplishments
- Facilitator Skills Development Program 2024
- Managing with More Heart (People Managing Course) 2024
- 2022 recipient inducted into Midland Bank's One Midland Club. Only 5 employees are chosen each year for this high honor, based on customer's feedback on service received.
- 2007 Las Vegas Trip and award received for being in top 2 percent of Sales and Service among peers at Wells Fargo.
- 2005 Hawai trip and award received for being in top 2 percent of Sales among peers at Wells Fargo.
Timeline
Retail Banking Instructor
Midland States Bank
07.2015 - Current
Store Manager
CASH STORE
04.2012 - 07.2015
Some College (No Degree) - Business Management
University of Phoenix
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