Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Ronald Moore

Deridder ,Louisiana

Summary

Versatile technical training leader with a strong record in course development, hands-on delivery, and employee coaching. Experienced in supporting field and office teams, maintaining certification records, and updating content to match changing procedures. Focused on measurable training results and continuous improvement.

Overview

1
1
Certification
32
32
years of professional experience

Work History

Technical Training Instructor

Nabors Corporate Services
Houston, Texas
08.2025 - Current
  • Provided technical training for Nabors Corporate Services' field and office staff.
  • Built lesson plans for safety gear and operational processes.
  • Led instructor-guided sessions for new hire onboarding and refresher training.
  • Assessed trainee understanding through quizzes, demonstrations, and practical exercises to ensure knowledge retention.
  • Maintained training records and certifications in corporate learning systems.
  • Updated course materials to match Nabors procedures and compliance requirements.
  • Coached employees on proper equipment use and safe work practices.
  • Coordinated with operations and HSE teams on training schedules and content.
  • Delivered technical training programs to clients through hands-on activities, simulators and technology-based methods to achieve the best results.
  • Updated technical documentation, specifications and methods to integrate IT technology and products into training programs.
  • Tracked trainee progress throughout learning experience to identify areas needing additional support.
  • Created instructional materials such as student handouts, PowerPoint presentations, and job aids.
  • Researched emerging technologies to determine potential use in training courses.
  • Evaluated training session effectiveness by measuring learner comprehension levels, informing future instructional approaches.
  • Provided guidance to trainees in areas of technical difficulty or confusion.
  • Developed and implemented technical training curriculum for new employees.
  • Demonstrated knowledge of adult learning principles when designing and delivering training sessions.
  • Designed interactive activities to engage learners in the learning process.
  • Managed multiple projects simultaneously while meeting deadlines effectively.
  • Adapted existing course material to meet specific needs of individual learners.
  • Utilized various media formats such as audio-visuals, simulations, case studies, role playing exercises, to enhance learning outcomes.
  • Facilitated online webinars and virtual classrooms using video conferencing tools.
  • Presented training programs on warehouse operations and processes to onboard new employees.
  • Conducted classroom instruction on a variety of topics related to the company's products and services.
  • Analyzed feedback from participants regarding effectiveness of the instruction methods used.
  • Ensured compliance with all applicable laws and regulations relating to employee education programs.
  • Collaborated with subject matter experts to create course content that accurately reflects current practices.
  • Participated in professional development activities to stay current with industry trends.
  • Modified lesson plans based on changes in technology or industry standards.
  • Assessed employee training needs and developed appropriate manuals and materials.
  • Stayed up to date on changing technical processes and needed skills.
  • Maintained technical expertise by attending workshops and taking educational courses.
  • Collected information regarding workflows, procedures and schedules to create job-specific training courses.
  • Taught useful equipment operation skills and scheduled routine inspections to prevent accidents or malfunctions.
  • Worked with leadership to assess training requirements.
  • Explained goals and expectations required of trainees.
  • Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats.
  • Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
  • Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
  • Selected and assigned instructors to conduct training.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Monitored training costs and prepared budget reports to justify expenditures.

Training Manager

Nabors Drilling USA
Odessa, Texas
01.2023 - 08.2025
  • Developed training programs for drilling crews and field supervisors at Nabors Drilling USA.
  • Delivered onboarding sessions on rig safety, equipment use, and company procedures.
  • Maintained training records, certifications, and compliance files for field personnel.
  • Coordinated instructor schedules, classroom logistics, and site training requirements.
  • Assessed employee training needs across drilling operations and support teams.
  • Updated training materials for safety standards, operational practices, and leadership skills.
  • Partnered with managers to support competency development and crew readiness.
  • Monitored training completion and enforced adherence to Nabors Drilling USA policies.
  • Coordinated training sessions for new employees to ensure comprehensive onboarding experience.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Identified areas of improvement in existing training methods and procedures.
  • Produced reports and maintained training documents to support training activities.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
  • Conducted assessments to determine skill gaps of existing personnel.
  • Developed training materials, including manuals, guides and handouts.
  • Designed training schedules for new and existing employees.
  • Assessed training effectiveness through feedback surveys and focus groups to inform future program adjustments.
  • Implemented systems for tracking employee certifications and qualifications across departments.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Participated in conferences, seminars and other industry events related to corporate education initiatives.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Evaluated instructor performance during classes and provided feedback as needed.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Benchmarked learning and development strategies using industry best practices.
  • Scheduled meetings with stakeholders to discuss future learning needs.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Analyzed data to evaluate the effectiveness of current training program offerings.
  • Sought and implemented continuous improvements by encouraging the team to leverage new digital tools.
  • Conducted needs assessments using a variety of methods to identify and prioritize developmental needs.
  • Advised management on best practices related to employee education initiatives.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Led training classes and recorded instruction for later use.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.

Training Manager

Nabors Drilling USA
Tyler, Texas
10.2010 - 01.2023
  • Developed training programs for drilling crews and field supervisors at Nabors Drilling USA.
  • Delivered onboarding sessions on rig safety, equipment use, and company procedures.
  • Maintained training records, certifications, and compliance files for field personnel.
  • Coordinated instructor schedules, classroom logistics, and site training requirements.
  • Assessed employee training needs across drilling operations and support teams.
  • Updated training materials for safety standards, operational practices, and leadership skills.
  • Partnered with managers to support competency development and crew readiness.
  • Monitored training completion and enforced adherence to Nabors Drilling USA policies.
  • Organized and coordinated training sessions for new employees.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Coordinated with managers to identify skill or knowledge gaps and implement training needs.
  • Mentored team members to succeed and advance within the department and the company.
  • Roleplayed various scenarios with teams to build confidence in handling situations.
  • Monitored progress of trainees through feedback from managers and supervisors.
  • Identified areas of improvement in existing training methods and procedures.
  • Implemented training improvements to achieve desired results.
  • Produced reports and maintained training documents to support training activities.
  • Facilitated workshops for groups or individuals on topics related to professional development.
  • Analyzed training needs to develop new programs or modify and improve existing.
  • Collaborated with subject matter experts, vendors and third-party training providers to support learning and development strategy.
  • Conducted assessments to evaluate employee skill levels and identify training needs. to determine skill gaps of existing personnel.
  • Liaised with other departments to formulate training requirements, data capture and manage metrics and reporting.
  • Developed training materials, including manuals, guides and handouts.
  • Designed training schedules for new and existing employees.
  • Evaluated the effectiveness of training by using feedback surveys, focus groups and other relative means.
  • Approved new training techniques and suggested enhancements to optimize existing training programs.
  • Implemented systems for tracking employee certifications and qualifications across departments.
  • Managed budgeting process for training programs within the organization.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
  • Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
  • Participated in conferences, seminars and other industry events related to corporate education initiatives.
  • Consulted with senior leaders to develop and execute strategy and provide regular updates.
  • Evaluated instructor performance during classes and provided constructive feedback.
  • Collaborated with department heads to design effective learning strategies that support organizational goals.
  • Benchmarked learning and development strategies using industry best practices.
  • Scheduled meetings to align training programs with organizational goals. with stakeholders to discuss future learning needs.
  • Explored new technologies to address or identify gaps and provide standardization and optimization.
  • Used expert platform and third-party application knowledge to customize and deliver virtual and in-person training.
  • Analyzed data to evaluate the effectiveness of current training program offerings.
  • Sought and implemented continuous improvements by encouraging the team to leverage new digital tools.
  • Conducted needs assessments using a variety of methods to identify and prioritize developmental needs.
  • Researched emerging trends in corporate learning solutions and technologies.
  • Advised management on best practices related to employee education initiatives.
  • Developed testing and evaluation procedures to drive effective outcomes.
  • Maintained records of employee participation in all training activities.
  • Collaborated with subject matter experts to develop relevant content.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
  • Led training classes and recorded instruction for later use.
  • Determined course objectives and found or wrote course materials to cover topics.

Service Manager

Blue Line Rental
Sulphur, Louisiana
01.2015 - 01.2016
  • Managed service operations for Blue Line Rental equipment fleet.
  • Scheduled maintenance for rental units and field equipment.
  • Supervised technicians through repairs, inspections, and service work.
  • Reviewed service orders for accuracy and completion.
  • Coordinated customer equipment issues with rental branch staff.
  • Monitored parts inventory for repair and maintenance needs.
  • Enforced safety procedures across service shop activities.
  • Trained staff on repair processes and customer service standards.
  • Resolved customer complaints in a timely manner.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Motivated and supported employees to maintain low turnover.
  • Hired and trained service department staff to drive performance.
  • Collaborated with customers to offer solutions to service needs.
  • Created written estimates and obtained customer consent to proceed.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Assisted team with various tasks during peak periods; to complete various duties during peak periods or employee absences.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Adhere to customer service standards to foster satisfaction and retention.
  • Created standard operating procedures for all service functions.
  • Monitored service performance metrics to identify areas of improvement.
  • Reviewed customer billing statements for accuracy prior to release.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Created detailed reports on service activities for senior management review.
  • Monitored employee performance through key metrics analysis.
  • Trained new employees on the use of customer relationship management software system.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Analyzed existing processes for potential cost saving initiatives.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Provided technical support for hardware and software issues experienced by customers.
  • Analyzed competitive offerings to ensure the service department remained competitive.
  • Led the recruitment and hiring process for new service department staff.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Utilized technology to streamline service operations and improve customer experience.
  • Facilitated communication between the service department and other company divisions.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Remained calm and professional in stressful circumstances and effectively defused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Service Manager

Gray Nissan Ford Mercury
DeRidder, Louisiana
01.2005 - 01.2010
  • Resolved customer complaints in a timely manner.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Trained staff on repair processes and customer service standards.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Motivated and supported employees to maintain low turnover.
  • Hired and trained service department staff to drive performance.
  • Adhere to customer service standards to foster satisfaction and retention.
  • Created standard operating procedures for all service functions.
  • Monitored service performance metrics to identify areas of improvement.
  • Monitored employee performance through key metrics analysis.
  • Managed inventory levels of parts necessary to service customers' needs.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Facilitated communication between the service department and other company divisions.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Coordinated with sales and marketing teams to develop service offers and promotions.
  • Created detailed reports on service activities for senior management review.
  • Analyzed existing processes for potential cost savings initiatives.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Reviewed customer billing statements for accuracy prior to release.
  • Enforced safety procedures across service shop activities.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Monitored parts inventory for repair and maintenance needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Created written estimates and obtained customer consent to proceed.
  • Analyzed existing processes for potential cost saving initiatives.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Guided department employees on changes from management.
  • Remained calm and professional in stressful circumstances and effectively defused tense situations.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Contributed to team efforts during high-demand times. to complete various duties during peak periods or employee absences.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Negotiated contracts with vendors and suppliers to secure favorable terms.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
  • Established key performance indicators (KPIs) for the service team to measure success and productivity.
  • Remained calm and professional in stressful circumstances and effectively defused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Territorial Sales Manager

Oreilly Auto Pats
Lake Charles, Louisiana
01.1995 - 01.2005
  • Managed territory sales for O'Reilly Auto Parts commercial accounts.
  • Built customer relationships with shops, fleets, and repair businesses.
  • Coordinated store teams on parts availability and service requests.
  • Presented product features, pricing, and promotional programs to customers.
  • Trained staff on catalog lookup, order entry, and customer service.
  • Monitored market activity and adjusted territory coverage plans.
  • Resolved customer issues with orders, deliveries, and parts sourcing.
  • Supported branch operations through inventory review and sales planning.
  • Maintained accurate records of all sales and prospecting activities.
  • Conducted market research to identify new business opportunities.
  • Developed and implemented sales strategies to meet customer needs.
  • Analyzed market trends, identified potential new markets, and recommended strategies for growth.
  • Researched competitor activities to stay ahead of the competition.
  • Participated in trade shows, conferences, and other events to represent the company's products.
  • Collaborated with the marketing department on promotional campaigns for product launches.
  • Established strong relationships with customers to ensure repeat business.
  • Evaluated customer feedback and incorporated into product development plans.
  • Ensured compliance with all relevant laws, regulations, policies, and procedures.
  • Provided training and mentoring to newly hired sales representatives.
  • Managed inventory levels by tracking order status and communicating with suppliers.
  • Prepared detailed proposals that outline solutions tailored to customer requirements.
  • Created and presented weekly reports detailing progress against targets.
  • Negotiated contracts with vendors to secure favorable terms for company purchases.
  • Resolved customer complaints quickly and efficiently while maintaining positive customer relations.
  • Assisted in developing pricing models based on cost analysis and competitive landscape.
  • Monitored performance metrics including revenue, profitability, unit sales volume.
  • Identified areas of improvement in existing processes or procedures related to sales operations.
  • Utilized CRM software systems to track leads, contacts, accounts, opportunities.
  • Worked closely with existing accounts to grow market share.
  • Maintained direct personal contact with all assigned accounts and fostered relationships with new ones.
  • Devised territory sales plans to exceed revenue and market penetration goals.
  • Developed sales plans designed to achieve revenue targets and business objectives.
  • Stayed current on competitor sales, prices and products.
  • Consulted with customers to gain feedback and improve deliveries.
  • Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
  • Maintained all sales records and complied with expense budgets.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Generated sales proposals, planograms and analytical analysis of business.
  • Increased territory sales by implementing strategic market penetration techniques.
  • Led training sessions for sales representatives to enhance product knowledge and sales techniques.
  • Prepared detailed sales reports to present to senior management.
  • Collaborated with marketing team to develop promotional materials suitable for the territory.
  • Established clear communication channels with team members to ensure alignment of sales objectives.
  • Monitored sales performance metrics to ensure achievement of targets.
  • Monitored competitive activity and adjusted strategies to maintain market position.
  • Fostered a culture of continuous improvement among sales team members.
  • Coordinated with logistics to ensure timely delivery of products to clients.
  • Negotiated contracts and agreements with key clients to secure long-term business relationships.
  • Developed and executed sales plans tailored to regional characteristics.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Improved profit margins by effectively managing expenses, budget, and overhead, increasing closings and optimizing product turns.
  • Oversaw regional and local sales managers and staff.

Education

High School Diploma -

Pitkin High School
Pitkin, LA
05-1988

Skills

  • Instructional design
  • Curriculum development
  • Learning management systems
  • Training assessments
  • Virtual training
  • Employee onboarding
  • Training documentation
  • Safety training
  • Needs assessment
  • Training logistics
  • Communication skills
  • Presentation delivery
  • Stakeholder collaboration
  • Problem solving
  • Time management
  • Training delivery
  • Subject matter expertise
  • Assessment creation
  • Online teaching
  • Expertise in technology
  • Class development
  • Assessment skills
  • E-learning tools
  • Feedback implementation
  • Performance assessment
  • Learning strategies
  • Monitoring
  • Assessment experience
  • Materials preparation
  • Coaching and mentoring
  • Materials organization
  • Systems analysis
  • Operations analysis
  • Adaptability to change
  • Personnel management
  • Microsoft proficiency
  • Training evaluation
  • Organizational development
  • Employee feedback
  • Analytical thinking
  • Online training experience
  • Training material development
  • Management consultation
  • Communication effectiveness
  • Video recording
  • Multitasking
  • Training methods
  • Learning styles
  • Active listening
  • Reliability
  • Training program design
  • Onboarding processes
  • Problem-solving skills
  • Critical thinking
  • Workshop facilitation
  • Problem-solving aptitude
  • Training program development
  • Project management
  • Group facilitation
  • Technology integration
  • Program tracking
  • Teamwork
  • Excellent communication

Certification

  • Certified IADC Rig Pass Instructor 2014 to current
    Certified Rigging Instructor Crosby 2017 to current
    Certified HSI First Aid/CPR/AED Instructor Adult and infant 2015 to current Certified
    Certified IADC Introduction to Well Control Instructor 2025 to current
    Certified Forklift/Manlift (AWP) Instructor JLG 2011 to current
    Certified Fall Protection Instructor DBI SALA 2011 to current
    OSHA Instructor 2010 to present
    Competent Overhead crane instructor
    Competent in training Automated Floor Wrenches, Automated Catwalks, BOP's, Accumulators, Compressors, Draw works, VFD electrical houses, Generators, Caterpillar 3512b, Drilling Automation, Manual drilling tools, HPU's to include brake, Top drives, Ancillary equipment such as shakers, Desanders, Desilters, etc. Rig Controls, Inspection process and procedures, Safety equipment training to include fit testing using Qualitative and Quantitative methods, and rescue training using mechanically aided and personal aided.

Accomplishments

  • Manager of the year, Territory Manager of the year Two years consecutive, Oreilly Auto parts
    Dale Carnegie top of class 2001 Houston Texas out of 25 contenders

Timeline

Technical Training Instructor

Nabors Corporate Services
08.2025 - Current

Training Manager

Nabors Drilling USA
01.2023 - 08.2025

Service Manager

Blue Line Rental
01.2015 - 01.2016

Training Manager

Nabors Drilling USA
10.2010 - 01.2023

Service Manager

Gray Nissan Ford Mercury
01.2005 - 01.2010

Territorial Sales Manager

Oreilly Auto Pats
01.1995 - 01.2005

High School Diploma -

Pitkin High School

Similar Profiles

CREATE PROFILE
Ronald Moore