BRANDY MENARD
Lake Charles,LA
Summary
Professional, highly organized and skilled in conflict resolution, communication, and problem-solving, ensuring satisfaction. Effective team collaborator, adapting to changing needs, and consistently focusing on achieving the best results. Known for reliability and a proactive approach to meeting people’s needs.
Overview
21
21
years of professional experience
Work History
Medical Assistant/Drug Screener
Advanced Orthopedics & Sports Medicine Center
Lake Charles, Louisiana
10.2024 - 03.2025
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records using electronic health record systems.
Phlebotomist
Lake Charles Memorial Health System
Lake Charles, LA
04.2023 - 05.2024
- Collected blood samples using proper techniques and equipment.
- Engaged with patients to explain procedures and alleviate concerns.
Senior Customer Service Representative
Fastwyre Broadband
Sulphur, Louisiana
03.2018 - 02.2023
- Collaborated with team members to resolve customer concerns.
- Maintained updated knowledge of broadband products and services.
Optician/VA Tech
America’s Best
Lake Charles, Louisiana
02.2014 - 01.2016
- Provided accurate measurements for prescription glasses and contact lenses.
- Operated optical equipment for fittings and adjustments.
Runner/Patient Service Representative
Children’s Clinic of SWLA
Lake Charles, LA
03.2009 - 08.2010
- Measured vital signs and took medical history to prepare patients for examination.
- Communicated effectively with patients, families, and healthcare team members daily.
Same Day Surgery Phlebotmist/EKG Technician
Lake Charles Memorial Health System
Lake Charles, LA
06.2008 - 01.2009
- Performed venipuncture and other blood collection procedures according to established standards.
- Conducted EKG tests to evaluate patients' heart health.
ER Technician
Lake Charles Memorial Health System
Lake Charles, Louisiana
05.2005 - 06.2008
- Operated diagnostic equipment such as EKGs, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Assisted with CPR and airway clearing procedures during emergencies.
EMT-Intermediate
Acadian Ambulance Service
Lake Charles, Louisiana
01.2004 - 02.2005
- Documented patient information and treatment provided during incidents accurately.
- Performed basic life support techniques such as cardiopulmonary resuscitation, bandaging wounds and administering oxygen therapy.
Education
Some College (No Degree) - Health & Human Performance
McNeese State University
Lake Charles, LAEMT-Intermediate - Emergency Medicine
National EMS Academy
Lake Charles, LA01-2004
Skills
- Patient assessment
- Phlebotomy techniques
- Customer service
- Organizational skills
- Attention to detail
- Scheduling
- Multi-line phone proficiency
- Payment processing
- Electronic health records
Timeline
Medical Assistant/Drug Screener
Advanced Orthopedics & Sports Medicine Center
10.2024 - 03.2025
Phlebotomist
Lake Charles Memorial Health System
04.2023 - 05.2024
Senior Customer Service Representative
Fastwyre Broadband
03.2018 - 02.2023
Optician/VA Tech
America’s Best
02.2014 - 01.2016
Runner/Patient Service Representative
Children’s Clinic of SWLA
03.2009 - 08.2010
Same Day Surgery Phlebotmist/EKG Technician
Lake Charles Memorial Health System
06.2008 - 01.2009
ER Technician
Lake Charles Memorial Health System
05.2005 - 06.2008
EMT-Intermediate
Acadian Ambulance Service
01.2004 - 02.2005
Some College (No Degree) - Health & Human Performance
McNeese State University
EMT-Intermediate - Emergency Medicine
National EMS Academy