Starsha McCann
Csl Plasma
Yorkville,IL
6
years of professional experience
Goal-oriented medical professional focused on enhancing patient experiences through streamlined check-in processes and compliance with safety protocols. Proven ability to maintain high levels of customer satisfaction while delivering high-quality service in fast-paced environments.
Work History
Medical Screener/ Phlebotomist
5 Months- Streamlined patient check-in and registration processes to enhance overall patient experience.
- Delivered high-quality customer service to donors, ensuring positive interactions during visits.
- Coordinated with medical staff to ensure donor safety measures.
- Ensured optimal equipment functionality, preventing service disruptions and maintaining operational flow.
- Ensured compliance with safety policies regarding visitor access control procedures.
- Conducted initial health screenings for patients before medical procedures.
- Monitored patient responses during screenings to ensure safety protocols.
- Performed finger sticks and used equipment to test blood for iron and protein levels.
- Performed medical screening on patients to ensure they meet the requirements.
- Monitored vital signs during exams or treatments.
- Managed patient check-in procedures, ensuring compliance with safety protocols and enhancing customer service experience.
- Conducted pre-donation health screenings, accurately assessing donor eligibility and maintaining regulatory standards.
Donor Services/Phlebotomist
2 Years- Responded quickly and effectively to emergency situations.
- Documented patient information into electronic medical records system.
- Processed and labeled specimens accurately for laboratory testing.
- Monitored inventory levels of supplies, restocking as needed for efficiency.
- Verified patient information prior to specimen collection.
- Performed successful Venipunctures
- Ensured patient safety and comfort during blood collection procedures.
- Collected blood samples from patients, ensuring adherence to safety protocols and procedures.
- Led initiatives to enhance patient experience during blood donation, fostering a welcoming environment.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Manager
3 Years 2 Months- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained employees on additional job positions to maintain coverage of roles.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of 40 employees, ensuring high productivity and excellent customer service.
- Implemented quality control measures for food safety and sanitation compliance.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to enhance dining experience.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma - General Education
Phlebotomy
Skills
Venipuncture
Phlebotomy skills
Fingerstick procedures
Vital signs collection
Patient assessment
Monitoring
Crisis management
Basic life support
Hand hygiene practices
HIPAA compliance
Patient confidentiality
Accurate documentation
Basic arithmetic
Critical Thinking
Basic life support
Vital signs monitoring
Maintaining safety
Collecting vital signs
Phlebotomy techniques
Performing finger sticks
Timeline
Medical Screener/ Phlebotomist
Csl Plasma
08.2025 - 01.2026Read More
Donor Services/Phlebotomist
Versiti bloodcenters of IL/Heartland
08.2023 - 08.2025Read More
Manager
Cajun Boil & Bar
05.2020 - 07.2023Read More
Malcolm X College
Phlebotomy
Read More
Oak Park and River Forest High School
High School Diploma from General Education
Read More