Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kirsten Miller

San Tan Valley,AZ

Summary

Dynamic and adaptable employee with a proven track record in patient care and customer service, exemplified during my time at Biolife Plasma Services. Skilled in venipuncture and maintaining patient confidentiality, I excel in fast-paced environments, demonstrating leadership and a commitment to quality assurance. Achieved a significant increase in donor satisfaction through effective communication and meticulous attention to detail. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Phlebotomist/Medical Screener

Biolife Plasma Services
Tempe, Arizona
10.2024 - Current
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Performed quality control tests on collected specimens.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Entered patient information and test orders into computer systems accurately.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Managed inventory of phlebotomy supplies and reordered stock as necessary.
  • Participated in continuing education to stay current with phlebotomy practices.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
  • Flushed intravenous lines with saline to prevent blockages.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Maintained patient comfort and safety throughout the phlebotomy process.
  • Input medical and insurance information into database for inclusion in patient records.
  • Adhered to all healthcare regulations, including HIPAA and OSHA standards.
  • Maintained a clean, safe, and organized work environment.
  • Followed all safety protocols when handling hazardous materials.
  • Reported any abnormal results or trends to supervisor or laboratory manager.

Server

Oreganos Pizza
Queen Creek/Mesa, AZ
10.2023 - Current
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Served food and beverages to patrons and confirmed complete orders.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Prepared drinks according to standard recipes.
  • Trained new employees to perform duties.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Addressed complaints to kitchen staff and served replacement items.

Online Grocery Associate

Walmart
San Tan Valley, AZ
09.2022 - 09.2023
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Secured and stored items until customer pickup.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Suggested comparable products to replace out-of-stock items.

Front of House Team Member

Cinnaholic
Gilbert, AZ
10.2021 - 10.2022
  • Greeted guests and managed seating arrangements.
  • Assisted in taking orders and ensured accurate delivery of food items to customers.
  • Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
  • Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
  • Operated cash registers accurately and efficiently processed payments from customers.
  • Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
  • Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
  • Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
  • Restocked necessary items like condiments, napkins, cutlery.
  • Processed credit card transactions quickly and accurately.
  • Organized take-out orders for customers who requested them.
  • Performed opening and closing procedures at the end of shift.
  • Prepared bills for customers based on their order selections.
  • Monitored guest satisfaction levels throughout meal services.
  • Maintained a professional attitude while working under pressure during peak hours.
  • Greeted and talked pleasantly with customers to promote positive image for business.

Education

High School Diploma -

Campo Verde High School
Gilbert, AZ
05.2024

Biology

Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ

Skills

  • Communication
  • Leadership
  • Multitasking
  • Organized
  • Flexiblity/adaptability
  • Quick to learn
  • Customer service
  • Active listening
  • Writing
  • Typing
  • Patient confidentiality
  • Donor screening
  • Blood collection
  • Venipuncture
  • Sanitation and sterilization
  • Personal protective equipment usage
  • Quality assurance
  • Patient care

Affiliations

  • played volleyball for 7 years
  • involved in school fundraisers and on campus events
  • secretary of the Radiate club promoting positivity and volunteering opportunities

Timeline

Phlebotomist/Medical Screener

Biolife Plasma Services
10.2024 - Current

Server

Oreganos Pizza
10.2023 - Current

Online Grocery Associate

Walmart
09.2022 - 09.2023

Front of House Team Member

Cinnaholic
10.2021 - 10.2022

High School Diploma -

Campo Verde High School

Biology

Maricopa Community Colleges, Chandler-Gilbert Community College

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