Deshae Williams
Corpus Christi ,USA
Summary
Highly motivated Customer Service Representative with 4 years of experience in phlebotomy and 10 years experience in delivering service excellence. Skilled in conflict resolution and problem-solving, resulting in a 95% customer satisfaction rate. Proven ability to multitask in fast-paced environments while maintaining accuracy and attention to detail.
Overview
10
10
years of professional experience
Work History
Sr Medical Screener/ SR Phlebotomist
CSL Plasma
01.2022 - 05.2024
- Efficiently greet and direct donors, ensuring a professional atmosphere
- Handle high-volume phone calls with courtesy and efficiency
- Expertly gather biometric data, enhancing donor assessment accuracy
- Registered new and current donors and conducted series of screening procedures to determine suitability for plasma donations.
- Conducted basic screening procedures to verify compliance with donation criteria.
- Opened and updated files with current donor information.
- Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
- Actively participated in continuing education programs to stay updated on industry trends and advancements in phlebotomy techniques.
- Demonstrated exceptional attention to detail while drawing blood samples, minimizing discomfort for patients and reducing errors in sample collection.
- Perform Venipunctures on donors and connect them to apheresis machine.
Bank Teller III
First convenience Bank
02.2019 - 11.2021
- Create new accounts
- Balance cash drawer and reconcile discrepancies
- Overseeing atm deposits and withdrawals
- Assist with opening and closing procedures
- Cash handling
- Loan payment processing
- Loan Application process
- Maintain customer records
- Sales
- Vault and atm balancing
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Sr Receptionist
Helfman Dodge
07.2016 - 12.2018
- Managed front desk operations at Helfman Dodge, ensuring smooth customer interactions
- Efficiently handled customer complaints and requests, fostering a positive dealership environment
- Coordinated meeting room schedules, optimizing space utilization
- Maintained calendars and scheduled appointments, enhancing organizational efficiency
- Assisted with vehicle registration for new buyers, expediting the sales process
Warehouse Stocker (parts Department)
Helfman Ford
06.2014 - 06.2016
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Compared received packages against shipping documents.
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
Education
Certificate - Medical Assisting
Southern Careers Institute
Corpus Christi, TX03.2024
Skills
- Customer Service
- Problem Solving
- Organization
- Communication
- Adaptability
- Warehouse Safety
- Time Management
- Stock organization
- HIPAA Compliance
- Phlebotomy Techniques
- Certified in CPR/AED
- Maintaining safety
- Vital signs monitoring
Timeline
Sr Medical Screener/ SR Phlebotomist
CSL Plasma
01.2022 - 05.2024
Bank Teller III
First convenience Bank
02.2019 - 11.2021
Sr Receptionist
Helfman Dodge
07.2016 - 12.2018
Warehouse Stocker (parts Department)
Helfman Ford
06.2014 - 06.2016
Certificate - Medical Assisting
Southern Careers Institute
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