Brandy Merrill
Owasso,OK
Summary
Operations and inventory leader with 10+ years of progressive experience across fulfillment, distribution, and inventory control environments. Deep background in ICQA and floor-based operations, with a proven ability to lead complex, high-volume facilities while maintaining tight standards around safety, quality, inventory accuracy, and productivity.
Known for strong operational judgment, steady leadership under pressure, and a hands-on approach that connects strategy to execution. Extensive experience owning inventory integrity, cycle counting, shortage awareness, exception management, and cross-functional problem solving. Trusted partner to senior leadership, technology, and security teams, with a track record of improving operational discipline, reducing risk, and strengthening customer service outcomes.
Ready to step into a Director role where inventory accuracy, process control, and people leadership are critical to business performance and scalable growth.
Overview
15
15
years of professional experience
Work History
Inventory Control & Quality Assurance Manager
Macys Fullfillment Center
Owasso, OK
07.2015 - Current
Lead inventory control and quality assurance, ensuring inventory accuracy, integrity, and shrink control across outbound fulfillment.
• Own cycle count execution and corrective action plans; drive sustained inventory accuracy through reporting and process improvement.
• Manage and develop hourly teams through daily coaching, performance feedback, and engagement strategies, fostering accountability, productivity, and a strong safety and quality culture.
• Partner closely with Director-level leadership, Central ICQA, Security, and Systems Development teams to resolve inventory discrepancies, mitigate risk, and implement system and process enhancements.
• Lead annual physical inventory preparation and execution, aligning cross-functional teams to deliver accurate results while minimizing operational disruption.
Small Business Owner
Blu Label Bartending
Tulsa, OK
07.2011 - 03.2021
- Scaled a service-based operation with full ownership of staffing, workforce planning, training, and financial performance.
- Led and developed a 20-person team with an emphasis on operational reliability, service quality, and customer satisfaction.
- Owned budgeting, payroll, and profit-and-loss management, driving disciplined cost control and sustainable profitability.
- Established operational standards and processes to ensure consistent execution and high-quality service delivery.
- Built and maintained long-term customer relationships through accountability, responsiveness, and operational excellence.
Operations Manager
Macys Fullfillment Center
Owasso, OK
09.2015 - 02.2021
- Provide strategic and operational leadership for distribution operations, ensuring performance targets are consistently met or exceeded across safety, inventory control, cost, quality, service, and execution.
- Lead, coach, and develop management teams while fostering a high-performance culture focused on accountability, customer service, and continuous improvement.
- Own operational reporting, forecasting, and performance analysis to assess progress against goals, inform senior leadership, and support data-driven decision-making.
- Drive short- and long-term operational strategies to improve profitability, productivity, and efficiency through process optimization and change leadership.
- Partner cross-functionally with Technology and enterprise teams to implement system enhancements, strengthen inventory control, and support scalable growth.
Education
Associates in Quality Control & Inspection - Non Destructive Testing
Tulsa Welding School
Tulsa, OKHigh School Diploma -
Perry-Casa High School
Casa, ARSkills
- nventory Accuracy & Control
Maintains accurate inventory through disciplined processes, counts, and follow-through - Quality Standards & Attention to Detail
Ensures materials meet quality expectations and are handled, stored, and tracked correctly - Operational Process Management
Creates, enforces, and improves day-to-day workflows so operations run consistently and efficiently - Cycle Counting & Reconciliation
Uses regular counts and variance analysis to prevent shrink, errors, and surprises - Cost Awareness & Waste Reduction
Understands how inventory decisions impact cost, cash flow, and profitability
- Team Leadership & Accountability
Leads teams with clear expectations, training, and ownership of results - Cross-Department Coordination
Works effectively with operations, purchasing, quality, and leadership to keep inventory aligned with demand - Systems Discipline (ERP / Inventory Systems)
Keeps inventory systems accurate and trustworthy so leadership can rely on the data - Problem Identification & Resolution
Identifies breakdowns quickly and implements practical fixes instead of temporary workarounds - Ownership Mentality
Treats inventory like it’s her own money — careful, intentional, and accountable
Timeline
Operations Manager
Macys Fullfillment Center
09.2015 - 02.2021
Inventory Control & Quality Assurance Manager
Macys Fullfillment Center
07.2015 - Current
Small Business Owner
Blu Label Bartending
07.2011 - 03.2021
Associates in Quality Control & Inspection - Non Destructive Testing
Tulsa Welding School
High School Diploma -
Perry-Casa High School
Leadership, Engagement & Culture Initiatives
- 2026–2025: UAT Testing Pilot Program Lead
Supported new facility launch by leading inbound/outbound UAT testing, developing SOPs, and training the first group of employees. - 2025–2024: Building Representative – Network Trainer Leadership Program
Represented site leadership in a network-wide trainer development program. - 2024–2023: Building Representative – Network Trainer Leadership Program
Continued site representation supporting training consistency and best practices. - 2019–2026: Building Engagement Leader
Coordinated employee engagement events, including purchasing supplies and organizing on-site activities. - 2021–2025: Bag Hunger / The Big Give Back Captain
Led food drives, fundraising, and employee events in support of the One Mission Campaign. - 2021–2022, 2025: Diversity, Equity & Inclusion (DE&I) CRG Member
Partnered with volunteer teams to support monthly engagement initiatives. - 2023–2024: Health, Safety & Wellness (HSW) CRG Leader
Co-led monthly safety and wellness initiatives focused on employee well-being. - 2022–2023: Mentorship Program Leader
Led six-week mentorship programs in collaboration with cross-functional leaders. - 2020: Temp Check Initiative Lead (COVID Response)
Supported on-site COVID safety and compliance efforts. - 2020–2025: First Responder
Served as a designated on-site first responder.