Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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BRANDY MEYERS, J.D.

BRANDY MEYERS, J.D.

Senior Legal Operations Manager
Phoenix,AZ

Summary

Self-motivated senior operations manager with 5 years of experience in strengthening compliance, improving processes, and elevating output, quality, and customer satisfaction. Extensive knowledge of process optimization and data analysis.

Overview

9
9
years of professional experience

Work History

Senior Client Operations Manager

RR Donnelley
Phoenix, AZ
08.2018 - Current
  • Supervises day-to-day tasks and assignments of 31 person legal team.
  • Develops and implements client-focused operational procedures to ensure customer satisfaction.
  • Manages team performance to optimize productivity and timely delivery of projects.
  • Responsible for teams 98% average on-time document return rate for 2023.
  • Develops and manages quality control processes to ensure accuracy and timely delivery of projects.
  • Develops and mentors team members to assist with their career development.
  • Develops and implements client-focused operational procedures to ensure customer satisfaction.
  • Successfully manages 250+ document requests per month.
  • Reviews resumes and conducts interviews to fill open positions when there are departures.
  • Compiles reports and presents findings during weekly meetings with clients.
  • Strategizes and develops procedural initiatives to enhance the overall function and performance of account.
  • Conducts monthly reviews of employees and administers feedback according to performance.

Bankruptcy & Debt Paralegal

Olsen Legal Group Ltd.
Merrillville, IN
02.2015 - 04.2018
  • Conducted all phases of discovery, primarily in debt collection defense and personal injury matters.
  • Communicated with opposing counsel regarding settlement offers.
  • Prepared and revised memorandums of law regarding a variety of criminal and civil matters.
  • Answered client queries regarding all aspects of their case.
  • Drafted legal pleadings, appearance, memorandums of law, motions, and proposed orders.
  • Kept firm's database updated with new information for cases and managed client records, policies and documents to facilitate work of litigation team.
  • Conducted client meetings to discuss and gather key information necessary for upcoming depositions and arbitrations.
  • Researched case law on a variety of criminal and civil matters including personal injury, contracts, wills, trust and estates, and family law.
  • Updated, reviewed and linked documents to digital client files using an electronic practice management system.
  • Assisted legal staff with collation and organization of case documentation and administrative tasks.

Student Intern

Valparaiso Criminal Law Clinic
03.2017 - 04.2018
  • Attended and participated in meetings and brainstorming sessions with team members.
  • Assisted with answering telephone calls, managing databases and drafting correspondence.
  • Researched case law on a variety of criminal matters.
  • Participated in pre-trial conferences with deputy prosecutor of Porter and Portage Counties.
  • Drafted and filed documents with the court including appearance, jury demand, motion for discovery, and order on motion for discovery. Interviewed and counseled clients regarding pending misdemeanor criminal charges.
  • Appeared before Porter and Portage Superior Court judges and represented clients with pending misdemeanor criminal matters, including theft, possession of marijuana, public intoxication, and resisting arrest.

Legal Extern

Porter County Superior Court Two
06.2017 - 08.2017
  • Observed civil and criminal court proceedings.
  • Reviewed case files and wrote draft Orders of the Court on medical malpractice, personal injury, and consumer debt cases.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.

Education

Juris Doctor -

Valparaiso University School of Law
05.2018

Bachelor of Science - Criminal Justice

Indiana University-Purdue University
05.2014

Skills

  • Problem-Solving
  • Team Leadership
  • Systems Implementation
  • Decision Making
  • Staff Training and Development
  • Planning and Implementation
  • Customer Service
  • Incidents Management
  • Policy Development and Enforcement
  • Assignment Delegation
  • Quality Assurance
  • Hiring and Onboarding
  • Staff Development
  • Problem Anticipation and Resolution
  • Performance Evaluation and Monitoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Senior Client Operations Manager

RR Donnelley
08.2018 - Current

Legal Extern

Porter County Superior Court Two
06.2017 - 08.2017

Student Intern

Valparaiso Criminal Law Clinic
03.2017 - 04.2018

Bankruptcy & Debt Paralegal

Olsen Legal Group Ltd.
02.2015 - 04.2018

Juris Doctor -

Valparaiso University School of Law

Bachelor of Science - Criminal Justice

Indiana University-Purdue University

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BRANDY MEYERS, J.D.Senior Legal Operations Manager