Stephanie Irwin
Lewisville
Summary
Results-driven operations and administrative professional with over 10 years of experience in high-volume, customer-focused environments. Expertise in workflow optimization, cross-functional coordination, and process improvement. Proven ability in scheduling, documentation, and client support, seeking opportunities in corporate operations, client success, or administrative management.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Senior Client Operations Manager
Gurian CPA
Addison
02.2026 - Current
- Serve as a primary point of contact for clients, managing incoming phone calls, emails, and general inquiries.
- Coordinate communication between clients and tax/accounting teams to ensure timely collection of required documentation for monthly projects and tax engagements.
- Schedule new client consultations and client meetings.
- Process monthly client payments and one-time credit card transactions while maintaining accurate records.
- Scan, upload, organize, and maintain electronic client files and documentation.
- Assist with client onboarding by gathering information and facilitating document collection.
- Provide administrative support to accounting and tax professionals to help ensure efficient workflow and project completion.
- Maintain confidential client information and adhere to firm policies regarding data security and document management.
- Perform general office administration duties, including filing, document preparation, office organization, and supply management.
Operations Manager
North Italia
Dallas & Plano
04.2021 - 11.2025
- Dallas 04/21-11/21
- Plano 11/23-11/25
- Oversaw daily operations for busy, fast-paced locations, maintaining quality, service standards, and workflow consistency.
- Supervised and supported 30+ employees through coaching, performance feedback, and ongoing development.
- Managed scheduling, labor needs, and staffing adjustments to meet business demands.
- Resolved escalated customer issues with professionalism and solution-oriented communication.
- Collaborated with leadership to ensure smooth coordination across departments.
Operations Manager
1845 Taste Texas
Flower Mound
05.2022 - 10.2023
- Improved reservation and guest-flow processes by updating systems and managing incoming requests.
- Supported initiatives that increased traffic and contributed to steady revenue growth.
- Enhanced operational procedures to improve efficiency and team productivity.
Operations Manager
True Food Kitchen
Oak Brook
06.2019 - 03.2021
- Updated training materials to streamline onboarding and reduce training time while maintaining standards.
- Partnered with the team to handle customer concerns, including special requests or health-related considerations.
- Assisted in a new store opening, including recruiting, training, and onboarding new employees.
Police Records Clerk
Town of Flower Mound Police Department
Flower Mound
02.2019 - 08.2019
- Entered, retrieved, and processed data using department record-management systems.
- Operated and maintained office equipment, including printers, copiers, and fax machines.
- Retrieved and organized files in response to requests from authorized personnel.
- Prepared and documented transactions for data entry and reporting.
- Maintained police records and distributed reports to courts, attorneys, and victims.
- Processed payments for report requests and provided general administrative support.
Operations Manager
The Cheesecake Factory
Southlake
06.2012 - 03.2019
- Managed day-to-day operations in a high-volume environment, ensuring service consistency and team alignment.
- Improved service quality through process refinement and effective staff support.
- Built strong employee relationships to promote communication and morale.
Education
Bachelor of Science - Criminal Justice
Capella University
04.2016 - 08.2017
Skills
- Detail-Oriented
- Problem Solving
- Effective Communication
- Leadership
Timeline
Senior Client Operations Manager
Gurian CPA
02.2026 - Current
Operations Manager
1845 Taste Texas
05.2022 - 10.2023
Operations Manager
North Italia
04.2021 - 11.2025
Operations Manager
True Food Kitchen
06.2019 - 03.2021
Police Records Clerk
Town of Flower Mound Police Department
02.2019 - 08.2019
Bachelor of Science - Criminal Justice
Capella University
04.2016 - 08.2017
Operations Manager
The Cheesecake Factory
06.2012 - 03.2019