Brandy M Strickland
Cookeville,TN
Summary
My objective is to be the best at what I do. To sell effectively and to retain customers. I want to excel in my career for myself and my employer.
Overview
19
19
years of professional experience
Work History
Intake Representative
Confidential care/Heroic
11.2024 - 09.2025
- I am in a remote role where I am responsible for managing and scheduling patient appointments through chat and by phone.
- I coordinate with our medical team to ensure all appointments are organized effectively to provide excellent customer service to our patients.
- I am responsible in ensuring our office runs smoothly by scheduling appointments, managing calendars and assisting patients in selecting suitable time slots for appointments.
Insurance Representative
Esurance
10.2019 - 04.2023
- I work remotely from home providing customer service for Esurance.
- My duties include retention, sales, correcting drivers information, quotes and verifying vehicle information.
- I also handle payments and payment extensions for customers.
- I am required to problem solve by using resources available to me in order to assist customers with difficult or challenging inquiries.
Insurance Representative
Allstate Insurance Company
01.2018 - 07.2019
- As an Allstate insurance agent my duties include cold calling, inbound calls and visiting businesses in our community to offer our products.
- I conduct face to face meetings with clients to discuss coverage and their insurance needs to provide the right coverage for them.
- I understand that their livelihood depends on me creating the correct policy and the right amount of coverage for them.
Sales/Retention
AT&T
05.2014 - 02.2017
- As a retention representative my duties were to maintain customer relations.
- Multi tasking on a computer with 17 platforms daily.
- I worked in a very fast paced environment which included retaining customer accounts and selling AT&T branded products.
- I helped with troubleshooting equipment and in many cases deescalating upset customers.
- I had daily and monthly quotas to meet and I always exceeded my sales goals.
Account Manager/Customer Retention
Sprint
01.2007 - 05.2014
- As a retention representative my job duties were to provide excellent customer service, retain customers, manage accounts inputting conversation with customer and account changes into CSM customer service matrix.
- MANAGER IN TRAINING
- I was promoted after approximately 3 years with Sprint to a Team Lead/Manager In training.
- As a manager in training my duties included coached individuals on how to provide the best customer service.
- I had to have strong listening skills, showing empathy when necessary, understand the customers needs and effectively problem solve for each individual customer to retain their business.
- I handled take overs when the agent could not deescalate the situation.
- Daily, weekly and monthly sales goals were set for representatives to reach and exceed. My duty was to monitor their performance and coach in areas where they needed improvement.
Education
High school graduate - undefined
Copperas Cove high school
Copperas Cove, TxAssociates degree - Early childhood
Central Texas College
Skills
- 15 years in customer service
- 3yrs in supervisor position
- Type 40 wpm
- Knowledge of software such as word, excel
- Data entry experience
- Knowledge of all office equipment such as PC, Copier, scanner, fax machine
Timeline
Intake Representative
Confidential care/Heroic
11.2024 - 09.2025
Insurance Representative
Esurance
10.2019 - 04.2023
Insurance Representative
Allstate Insurance Company
01.2018 - 07.2019
Sales/Retention
AT&T
05.2014 - 02.2017
Account Manager/Customer Retention
Sprint
01.2007 - 05.2014
High school graduate - undefined
Copperas Cove high school
Associates degree - Early childhood
Central Texas College