Dylan Wiseman

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives focused on teamwork and collaboration.
• Collaborated with upper management to improve customer service processes and support.
• Oversaw the end of day process, keeping track of inventory, money and reports.
• Worked with upper management to accommodate scheduling and time off requests for the store
• Organized store events for community outreach and store promotion and growth, partnering with local business.
• Shipping, receiving and logging of time sensitive packages to and from internal fulfillment centers.

• Arranging and accepting payments for all Jet-A and 100 Low Lead fuel and ground services, such as lavatory/water service, parking, deicing, maintenance etc. for all private, military and commercial aircraft through a variety of debtors and fuel contracts.
• Dispatching fuel orders and ground services to ramp crew and fuelers over radio.
• Assisting crew and passengers of private, military and commercial aircraft with transportation, rental cars, hotel rooms catering and special requests.
• Answering general phone calls regarding services, payment and scheduling arrivals and departures for incoming aircraft.
• Working along side U.S Customs and Border Patrol officers with the import/exporting process of the sale of private aircraft.
• Operation of a 16 passenger bus to provide complementary shuttle service to and from local hotels for crew and passengers.
• Direct communication with the KBGR dispatch center, the air control tower on field, and in-route aircraft over our UNICOM frequency.
• Jetbridge operation for a variety of heavy aircraft diverting to KBGR for mechanical, medical and weather issues.
• Apart of and lead the Private Charter Standard Security on -call team for screening private and military charter flights per TSA, CBP and PCSS standards.

• Customer service upon check in, checking and tagging luggage.
• Customer service upon boarding at the gate.
• Rebooking passengers in the event of a delay or cancellation. Staying up to date and informed on local and federal security procedures and regulations as a Ground Safety Coordinator.
• Jetbridge operation for a variety of aircraft.
• Obtaining and delivering necessary flight paperwork and documents to the cabin crew in a timely fashion.

Managed and transported a team of adults with developmental disabilities cleaning various office buildings in the area, working on behavioral and vocational skills.

Front cash register position at a gas station, responsible for inventory management, cash sales, and customer service, including stocking, cleaning and food prep.

Working as in-home Direct Support Professional, assisting adults with developmental and physical disabilities. Responsible for day to day daily living tasks such as bathing, toileting needs, cooking, and cleaning. Transportation to and from appointments. Was trained and certified by the state of Maine to be a Certified Residential Medication Aide, which is required in order to handle and administer medication.